QUESTION 51 What can be classified by using the subject tree?   A. Opportunities B. Accounts C. Leads D. Cases   Correct Answer: D Explanation:               QUESTION 52 An entitlement for a customer has a status of Active.   You need to make changes to the entitlement.   What should you do before making the changes?   A. Renew the entitlement. B. Deactivate the Read more [...]
QUESTION 41 An existing goal tracks the number of cases resolved per month.   You need to enable it to show the number of cases that are still open.   What should you do?   A. Create a new goal, and add it as a child to the existing goal. B. Create a new goal metric, and add it to the existing goal. C. Add a new rollup field to the existing goal metric. D. Add a rollup query to the existing goal.   Correct Answer: C Explanation: Read more [...]
QUESTION 31 You create a new entitlement. What is the initial status of the entitlement?   A. Active B. Waiting C. Created D. Draft   Correct Answer: D     QUESTION 32 You currently sell widgets individually.   You now need to configure the product catalog to sell widgets in packs of 12.   What should you configure?   A. Primary unit B. Unit C. Base unit D. Unit group   Correct Answer: D Explanation: Read more [...]
QUESTION 21 You are the service desk manager for a large engineering firm. You want to track how many cases are resolved each month by each individual service technician.   Which three items in Microsoft Dynamics CRM do you need to configure? Each correct answer presents part of the solution. Choose three.   A. Goal metric B. Goal C. Rollup field D. Target E. Parent goal   Correct Answer: ABC     QUESTION 22 You create a case and link it to a standard service Read more [...]
QUESTION 11 You are a marketing specialist. You receive an email message from a prospective client who was referred to your company by a current client.   You need to add the client to Microsoft Dynamics CRM so that a salesperson can follow up with the potential client.   After tracking the email message, what should you do?   A. Convert the email message to an opportunity, and assign it to a salesperson. B. Convert the email message to a lead, and assign it to a salesperson. Read more [...]
QUESTION 1 You create a case for a customer who requests assistance.   You need to find a Frequently Asked Questions document in Microsoft Dynamics CRM and email it to the customer.   In which location should you look for the document?   A. Knowledge Base B. Microsoft SharePoint C. Sales literature D. Marketing list   Correct Answer: A Explanation:     QUESTION 2 You Read more [...]
QUESTION 211 DRAG DROP Choose and reorder the correct steps to create a system recovery disk in Windows 7.     Correct Answer:   Explanation: Take the following steps to create a system recovery disk in Windows 7: 1. Go to Control Panel, click System and Security, and then click Backup and Restore . 2. In the left pane, click Create a system recovery disk. 3. Insert a blank CD in the DVD, and then click Create Disk.     4. The disc is created in a few seconds.   Read more [...]
QUESTION 221 You are the desktop administrator for You have five computers in a homegroup for security reasons. You need to share a file quickly with the rest of the homegroup, but you do not want them to be able to make changes to the file. What option should you choose when you right click on the file?   A. Nobody B. Homegroup read C. Specific People D. Homegroup read/write   Correct Answer: B Explanation: The Homegroup read option makes an item available Read more [...]
QUESTION 201 You work as a Network Administrator for Blue Well Inc. The company has a Windows 2000 Active Directory-based network. All the client computers on the network run Windows XP Professional. The management wants to upgrade all client computers to Windows 7. Before performing an upgrade on the client computers, you want to test all the editions of the Windows 7 at your test lab. You install different editions on separate computers. You find all the editions are performing as per your requirements. Read more [...]