An employee who works from home telephones your help desk. A virus attack has deleted his computer’s single internal hard disk. He carried out a System Image backup on his computer three months ago and automatically backs up his personal files every night. He uses an external USB hard drive formatted with the NTFS file system to hold his backups. All his personal files are in his Documents library. What do you advise? (Choose all that apply; the answers form a complete solution.)
A. Carry out a System Image restore.
B. Carry out a system restore.
C. Use Restore Previous Versions to restore his Documents library from a shadow copy.
D. Use Restore My Files in the Backup And Restore console to restore his Documents library folder.
Correct Answer: AD
You are deciding on which storage devices you want to configure system protection. System protection is enabled by default on your C: drive, which holds your system files. No other storage device on your computer has system protection enabled. On which of the following storage devices can you enable system protection? (Choose all that apply.)
A. Your second internal hard disk, formatted with NTFS
B. An external USB hard disk formatted with FAT
C. A USB flash drive
D. Your optical drive
E. A mounted VHD created on your second internal hard disk
Correct Answer: AE
You are testing unsigned device drivers on a computer on an isolated test network. You install a display driver and find that the computer boots to a blank screen. You restart the computer and press F8. What Advanced Boot Options could you choose to help remedy the situation? (Choose all that apply.)
A. Safe Mode
B. Enable Boot Logging
C. Enable Low Resolution Video
D. Last Known Good Configuration (Advanced)
E. Disable Driver Signal Enforcement
Correct Answer: ACD
You have recently installed Windows 7 Ultimate on a laptop computer, installed applications such as Office, and downloaded and installed all outstanding updates. The computer has two internal hard disks, both formatted with the NTFS file system. You also have an external USB hard disk that you have plugged into the laptop. You used the convert fs/ntfs command to convert the external hard drive to the NTFS file system. You have an 8 GB USB flash memory device and the laptop contains a DVD-ROM writer. In your workplace, you can plug in to the corporate network and connect to a network share on a file server running Windows Server 2008 R2. On what devices can you create a full System Image backup of the laptop’s system volume? (Choose all that apply.)
A. The second internal hard disk
B. The external hard disk
C. The USB flash drive
D. Multiple DVD-ROMs
E. The network share
Correct Answer: ABE
Kim Akers has an administrator account on a computer running Windows 7 Enterprise. Don Hall has a standard account on the same computer. Both users have Microsoft Office Word and Microsoft Office Excel files saved in their Documents library. Don stores Microsoft Office PowerPoint presentations in a subfolder of his Documents library named Presentations. He also stores digital photographs in his Pictures library. Don has created a folder called Secret in his Documents library and has encrypted the folder and its contents. He stores confidential files in that folder. When Don last logged on, he deleted some personal files but did not empty his Recycle Bin. Kim is logged on to the computer. She has plugged in a USB flash memory device that holds personal files but has not yet copied any of these files to the computer. She has never formatted the flash memory device. The computer is configured to let Windows decide what files and folders to back up. Kim opens the Backup And Restore console but does not change any settings. She clicks Backup Now. Which files are backed up? (Choose all that apply.)
A. The Word and Excel files in Don’s Documents library
B. The Word and Excel files in Kim’s Documents library
C. The PowerPoint files in Don’s Presentation folder
D. The digital photographs in Don’s Pictures library
E. The files in Don’s Secret folder
F. The files in Don’s Recycle Bin
G. The files on Kim’s USB flash memory device
Correct Answer: ABCD
You work as the desktop support technician. The network consists of a single Active Directory domain named Ensurepass.com. You need to perform a clean installation of Microsoft Windows 7 Professional on the workstations in the Research department. All workstations in the Research department have identical hardware as listed below:
1.2 GHz Dual-Core processor.
1024 MB of RAM.
20 GB hard drive.
DirectX 10 video display card.
Integrated sound card.
10/100 integrated network adapter.
You need to ensure that the workstations are able to support Windows 7 and are able to support Windows XP mode. What should you do? (Each correct answer presents a part of the solution. Choose two.)
A. You should upgrade the processor.
B. You should upgrade the RAM.
C. You should upgrade the video card.
D. You should upgrade the hard drive.
E. You should upgrade the network adapter.
Correct Answer: BD
You work as the Desktop support technician at Abc.com. The Abc.com network consists of a single Active Directory domain named Abc.com. The Abc.com management has instructed you to install Microsoft Windows 7 on all the client computers at Abc.com. You need to create a Windows 7 image that includes the Office 2007. Microsoft Installer Package (MSI) package for the installation. What should you do?
A. You should consider installing the MSI package by using the update command with the /slipstream switch.
B. You should consider installing the MSI package by using the Msiexec command with the /package /uninstall switches.
C. You should consider installing the MSI package by using the Msiexec command with the /package switch.
D. You should consider installing the MSI package by using the Install command with the /package switch.
Correct Answer: C
You work as the desktop support technician at Abc.com. The Abc.com network consists of a single Active Directory domain named Abc.com. All client computers on the Abc.com network run Windows Vista Business. You have been instructed to upgrade a client computer named GB680 to Microsoft Windows 7 Professional. GB680 has the following specifications:
Drive C (system drive) with 12 GB of free space
Drive D (data drive) with 40 GB of free space
Four memory slots with two occupied by 512 MB memory sticks
One 2.0 GHz 32-bit processor
You need to ensure that Windows 7 Professional can be installed on GB680. What should you do?
A. You should consider installing Windows 7 on Drive D.
B. You should consider creating more free space on Drive C.
C. You should consider upgrading the memory.
D. You should consider upgrading the processor.
Correct Answer: B
You have a computer that runs Windows XP Service Pack 2 (SP2). You need to upgrade the operating system to Windows 7. You must achieve this goal in the minimum amount of time. What should you do?
A. Upgrade to Windows Vista SP2. From the Windows 7 installation media, run Setup.exe and select the Upgrade option.
B. Upgrade to Windows Vista SP2. From the Windows 7 installation media, run Setup.exe and select the Custom (advanced) option.
C. Install Windows XP Service Pack 3 (SP3). Run Setup.exe from the Windows 7 installation media and select the Upgrade option.
D. Install Windows XP Service Pack 3 (SP3). Run Setup.exe from the Windows 7 installation media and select the Custom (advanced) option.
Correct Answer: A
A user telephones your help desk. Her Favorites list is corrupt and she is having problems accessing the Web sites she visits regularly. All the computers in your organization are backed up every night with a file and folder backup that uses default settings. A restore point was created on all the company’s client computers 24 hours ago because a new device driver was installed. You performed a System Image backup on all the computers in your organization three weeks ago. The user is not computer-literate and you need to fix the problem for her. What is the most efficient way to do so?
A. Perform a system restore.
B. Perform a System Image restore.
C. Use the Restore Files Wizard to restore the Favorites folder in the user’s backed-up profile.
D. Access the History tab under Favorites on the user’s browser. Browse to recently visited sites and add them to Favorites.
Correct Answer: C
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