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QUESTION 146
Which two statements about the Agent Email feature on Cisco Unified Contact Center Express are correct? (Choose two.)
A. An email-capable agent can receive both an incoming call and email at the same time.
B. This feature supports IMAPv4, POP3, and SMTP email protocols.
C. All email routing rules are configured at the Cisco Unified Contact Center Express Administration web interface.
D. An agent can use either Cisco Agent Desktop or Cisco Agent Desktop–Browser Edition to answer the email.
E. To make an agent email capable, assign the agent to an email CSQ.
Correct Answer: AE

QUESTION 147
You have discovered that the Cisco Unified CM Telephony subsystem is in “PARTIAL_SERVICE” on a Cisco Unified Contact Center Express server. Which two misconfigurations could lead to this service state? (Choose two.)
A. The Cisco Unified Communications Manager JTAPI user has invalid login credentials.
B. Not all CTI ports and CTI route points are associated with the Cisco Unified Communications Manager JTAPI user.
C. The hostname/IP address for Cisco Unified Communications Manager is incorrect.
D. Not all agent phones are associated with the Cisco Unified Communications Manager JTAPI user.
E. An invalid Cisco Unified Contact Center Express script is used by one of the applications.
Correct Answer: BE

QUESTION 148
After logging into Cisco Agent Desktop, a Cisco Unified Contact Center Express agent could not go into ready state. Which two reasons could lead to this failure? (Choose two.)
A. The agent has not been assigned to any CSQ.
B. The agent IP phone lost network connectivity.
C. The agent has entered incorrect login credentials.
D. The agent supervisor has not logged in.
E. The agent IP phone has not been associated with the agent user in Cisco Unified Communications Manager.
Correct Answer: BE

QUESTION 149
Which of these best describes packetization delay in a VoIP network?

A. the time that is taken by the DSP to compress a block of PCM samples
B. the time that is taken by the compression algorithm to correctly process sample block N
C. the time that is taken to fill a packet payload with encoded/compressed speech
D. the time that is required to clock a voice frame onto the network interface
E. the time that is taken to queue a voice frame for transmission on the network connection
Correct Answer: C

QUESTION 150
Which of these best describes encoder delay in a VoIP network?
A. the time that is taken by the compression algorithm to correctly process sample block N
B. the time that is taken by the DSP to compress a block of PCM samples
C. the time that is taken to fill a packet payload with encoded/compressed speech
D. the time that is required to clock a voice frame onto the network interface
E. the time that is taken to queue a voice frame for transmission on the network connection
Correct Answer: B

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