Ensurepass

 

QUESTION 351

Which of the following wireless networking standards can operate at two different frequencies simultaneously?

 

A.

802.11a

B.

802.11b

C.

802.11g

D.

802.11n

 

Correct Answer: D

 

 

QUESTION 352

A user reports that when printing to the laser printer there is a constant blank spot on every page. Which of the following should the technician do NEXT to resolve the issue?

 

A.

Replace the toner cartridges.

B.

Use compressed air to clean out any debris.

C.

Reset the printer to factory defaults.

D.

Reinstall the printer drivers on the user’s workstation.

 

Correct Answer: B

 

 

QUESTION 353

Which of the following represents fan connector sizes on a motherboard?

 

A.

1-pin and 2-pin

B.

1-pin and 3-pin

C.

2-pin and 3-pin

D.

2-pin and 5-pin

 

Correct Answer: C

QUESTION 354

A technician is examining a UTP cable and notices that pins 1, 2, 3, and 6 are not the same on both ends of the cable. Which of the following is the type of cable the technician has?

 

A.

Coaxial cable

B.

Cross over cable

C.

Patch cable

D.

Plenum cable

 

Correct Answer: B

 

 

QUESTION 355

A customer had a small electrical fire in one of their older home computers but it was easily put out because there was a box of baking soda in the kitchen. In the future the customer wants to be better prepared. The customer contacts the technician for the right fire extinguisher. Which of the following should be recommended? (Select TWO).

 

A.

Class K extinguisher

B.

Bigger box of baking soda

C.

Class ABC extinguisher

D.

Class B extinguisher

E.

Class C extinguisher

 

Correct Answer: CE

 

 

QUESTION 356

CAT6 cable has several characteristics that make it more desirable in an assembly line environment. Which of the following describes one of its unique characteristics?

 

A.

It is more waterproof than other forms of cable.

B.

It can transmit analog signals to greater distances.

C.

It is less likely to be influenced by system noise.

D.

It exceeds the building code requirement for plenum cable.

 

Correct Answer: C

 

 

QUESTION 357

Which of the following external ports would a technician use to connect a printer? (Select TWO).

 

A.

eSATA

B.

COM1

C.

VGA

D.

USB

E.

Parallel

 

Correct Answer: DE

 

 

 

 

QUESTION 358

A printer using multipart paper is not printing properly on every page. Parts of some letters are missing, making it hard to read. Which of the following should a technician do to correct the problem?

 

A.

Replace the print head

B.

Rewind the printer ribbon and test

C.

Replace the ribbon, paper, and print head

D.

Replace the ribbon

 

Correct Answer: A

 

 

QUESTION 359

A technician is about to open a desktop workstation to replace a card. The technician shuts the computer down, opens it, grounds himself to the frame, and begins the task. Which of the following did the technician fail to do?

 

A.

Power down the UPS.

B.

Ground the card to the frame.

C.

Turn the power switch off.

D.

Disconnect the power cable.

 

Correct Answer: D

 

 

QUESTION 360

A recent power outage has affected several circuits in the same region, and the helpdesk is receiving an overwhelming number of calls from users who are having network connectivity issues. Which of the following examples of professionalism should the helpdesk focus on the MOST while answering these calls?

 

A.

Do not trivialize the customer’s problems.

B.

Be culturally sensitive.

C.

Document and record every conversation.

D.

Ask open-ended questions to narrow the scope of the problem.

 

Correct Answer: A

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