Ensurepass

 

QUESTION 151

Joe, a technician, is sent out to investigate a PC which refuses to turn on for a customer after a recent thunderstorm. Upon arrival, Joe notices a heavy scent of what seems to have been an electrical burn. Which of the following PC components would be MOST likely at fault for the failure?

 

A.

ODD

B.

CPU

C.

HDD

D.

PSU

 

Correct Answer: D

 

 

QUESTION 152

When moving files from a Microsoft gaming console, which of the following command line utilities is recommended to transfer files?

 

A.

IMAP

B.

XCOPY

C.

DISKPART

D.

FDISK

 

Correct Answer: B

Explanation:

Reference: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/xcopy.mspx?mfr=true

 

 

QUESTION 153

A technician is installing a new operating system. The company policy requires that the file system used must support file permissions and security. Which of the following should the technician use to BEST meet the company needs?

 

A.

NTFS

B.

CDFS

C.

FAT32

D.

UDF

 

Correct Answer: A

 

 

QUESTION 154

A technician receives a trouble ticket about intermittent wireless on a user’s laptop while they are at home but not at work. Which of the following could be the cause of this issue?

 

A.

While at home, the user is too close to their access point

B.

Encryption is set differently at home then at work

C.

Cordless phone is interfering with signal at home

D.

Laptop’s wireless is set to only work while at work

 

Correct Answer: C

 

 

QUESTION 155

A technician recently replaced a user’s monitor and now the user is reporting that the screen is filled with static and appears distorted. Which of the following will resolve the issue?

 

A.

Lower refresh rate

B.

Lower the resolution

C.

Raise the resolution

D.

Increase refresh rate

 

Correct Answer: A

Explanation:

Reference: http://en.wikipedia.org/wiki/Refresh_rate

 

 

QUESTION 156

Anne, a user, states her computer is running very slow. On further investigation, a technician sees several disk errors in the event viewer. Which of the following commands would be used to resolve this issue?

 

A.

DISKPART

B.

CHKDSK

C.

FORMAT

D.

SFC

 

Correct Answer: B

 

 

QUESTION 157

Which of the following is the BEST tool for a technician to use to make sure the network wires are securely fastened in a wall jack?

 

A.

Crimper

B.

Small flat screwdriver

C.

Wire strippers

D.

Punch down

 

Correct Answer: D

Explanation:

Reference: http://www.computercablestore.com/punch-down.aspx

 

 

QUESTION 158

Ann, a home user, brings a Windows XP PC in for repair and reports that several disk read errors are occurring. She has run check disk and errors have been reported several times. Which of the following should a technician recommend? (Select TWO).

 

A.

Increase the amount of RAM to improve disk checks

B.

Backup all data on the drive

C.

Upgrade to a home server

D.

Purchase a new hard drive

E.

Change the drive configuration to RAID 0

F.

Upgrade to Windows 7 Professional

 

Correct Answer: BD

Explanation:

First backup all the data from the drive to prevent data loss. Get a new hard drive and restore the data on the new drive.

 

 

QUESTION 159

Which of the following ports will have to be forwarded to allow an RDP connection to a specific machine?

 

A.

25

B.

110

C.

3389

D.

8080

 

Correct Answer: C

 

 

QUESTION 160

A PC uses RAID 1. Ann, a technician, has read in the event log that the drive “SATA 1” is no longer in sync with drive “SATA 0”. Which of the following steps should she try FIRST to repair this PC to optimal running conditions?

 

A.

Remove SATA 1 from the RAID group then try to re-add it

B.

Replace both drives then restore from a backup

C.

Remove both drives then switch the SATA channels

D.

Replace SATA 1, rebuild the RAID and replace SATA 0

 

Correct Answer: A

Explanation:

Try removing SATA 1 from the RAID group and re add it using standard RAID procedure.

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