Ensurepass

 

QUESTION 201

Joe, a user, should be aware of his surroundings when using a portable device to ensure that which of the following does not occur?

 

A.

Shoulder surfing

B.

Social engineering

C.

Phishing

D.

Rootkits

 

Correct Answer: A

 

 

QUESTION 202

A user receives an unsolicited call from a technician claiming to be from a Microsoft certified partner. The technician tricks the user into allowing them access to their PC because of malware alerts that were being broadcasted. Which of the following attacks is this user a victim of?

 

A.

Shoulder surfing

B.

Phishing attack

C.

Social engineering

D.

Malware infection

 

Correct Answer: C

Explanation:

Reference: http://www.social-engineer.org/

 

 

QUESTION 203

Which of the following can an Android device use to synchronize with desktop contacts? (Select TWO).

 

A.

HDMI cable

B.

CAT6 cable

C.

USB cable

D.

Bluetooth

E.

IEEE 1394 cable

 

Correct Answer: CD

 

 

QUESTION 204

A customer reports that a networked printer is not printing documents. The technician successfully pings the printer’s IP address. Which of the following could be the problem? (Select TWO).

 

A.

The network cable is unplugged.

B.

The printer is low on toner.

C.

The gateway address on the printer is incorrect.

D.

The printer is out of paper.

E.

The spooler is not functioning.

 

Correct Answer: DE

 

 

QUESTION 205

A technician is called to assist a customer. The customer reports when they powered on the system, they heard a loud noise, saw a spark, and smelled a burning smell. Which of the following should the technician advise the customer to do FIRST?

 

A.

Power on the system, to see if it happens again.

B.

Immediately notify the fire department.

C.

Unplug the system from the power source.

D.

Turn off the circuit breaker to the building.

 

Correct Answer: C

Explanation:

When you hear a loud noise and see a spark with a burning smell, unplug the system immediately from power source. This might be the case of high voltage frying the innards of the system.

 

 

 

 

QUESTION 206

Which of the following software types would need to be installed on a mobile device to help prevent data from being viewed if the device is lost?

 

A.

Remote wipe

B.

Antivirus

C.

GPS locator

D.

Remote backup application

 

Correct Answer: A

Explanation:

Reference: https://espace.cern.ch/mmmservices-help/ManagingYourMailbox/QuotaArchivingAndRecovery/Pages/WipingMobilePhones.aspx

 

 

QUESTION 207

A senior technician requests a diagnostic tool for checking external ports and connectors on computers and laptops. Which of the following tools would BEST accomplish this task?

 

A.

Wireless locator

B.

Corona wire

C.

Toner probe

D.

Loopback plugs

 

Correct Answer: D

Explanation:

Reference: http://www.webopedia.com/TERM/L/loopback_plug.html

 

 

QUESTION 208

Ann, a small business owner, would like to implement wireless networking for her business but wants to be sure the wireless is ONLY accessible from within her business’ premises. Which of the following would BEST accomplish this?

 

A.

Disabling SSID broadcast to ensure that only employees know the SSID

B.

Using unidirectional antennas and reducing radio power levels appropriately

C.

Assigning DHCP addresses that expire after a shorter period of time

D.

Using omni-directional antennas and reducing radio power levels appropriately

 

Correct Answer: B

 

 

QUESTION 209

A technician arrives at a customer’s location to do a memory upgrade on a laptop. However, the technician’s tools were left in the work van. The customer offers a screwdriver, which they “use all the time” on the laptop. Several screws are stripped on the laptop. Which of the following would be the appropriate NEXT step?

 

A.

Return to the work van and get tools which contain the correct screwdriver.

B.

Instruct the customer on the importance of using proper tools.

C.

Replace the screws with ones that actually fit the customer’s screwdriver.

D.

Use the screwdriver provided by the customer, being careful not to further strip any of the screws.

 

Correct Answer: A

 

 

QUESTION 210

A user brings in an older CRT monitor and reports there are issues with the colors and bands of discoloration. Which of the following should be done to correct the issue?

 

A.

Replace the power cord

B.

Reformat

C.

Increase the refresh rate

D.

Degauss

 

Correct Answer: D

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