Ensurepass

 

QUESTION 671

A user is reporting that their computer is running slow and is having trouble connecting to the Internet. After further inspection, the technician notices that the antivirus definitions are up-to-date and the system is scheduled for regular scans. Which of the following solutions will MOST likely help resolve the issues reported?

 

A.

Enabling system restore

B.

Anti-spyware software

C.

Spam blocker

D.

Pop-up blocker

 

Correct Answer: B

 

 

QUESTION 672

A user reports slow performance on their PC after importing some photos. Which of the following maintenance tasks should a technician recommend in order to increase performance?

 

A.

Defragmentation

B.

Install new camera drivers

C.

Update anti-virus definitions

D.

Run CHKDSK

 

Correct Answer: A

 

 

QUESTION 673

A technician receives an error every time a workstation boots up. The technician needs to find out what process is responsible for the error. Which of the following utilities would be used FIRST?

 

A.

System Control Panel

B.

Task Manager

C.

Event Viewer

D.

MSCONFIG

 

Correct Answer: C

Explanation:

Reference: http://support.microsoft.com/kb/308427

 

 

QUESTION 674

A customer reports that their wireless laptop cannot connect after removing it from its carrying case. The laptop boots and the user is able to log in. Which of the following should be checked FIRST?

 

A.

External antenna switch

B.

Status in Device Manager

C.

Available hard drive space

D.

Laptop battery levels

 

Correct Answer: A

Explanation:

Reference: http://www.tomshardware.co.uk/forum/30338-35-external-wifi-antenna-laptop

 

 

QUESTION 675

In order to establish a VPN to a company firewall, Joe, a technician needed to have an RSA token and provide a user name and password to connect to the main office. This is an example of:

 

A.

Privacy filters.

B.

Extensive security.

C.

Two-factor authentication.

D.

Basic authentication.

 

Correct Answer: C

 

 

QUESTION 676

Which of the following allows a Windows 7 remote user to edit a file offline then automatically update the changes when back in the office?

 

A.

Windows Defender

B.

Sync Center

C.

Windows Aero

D.

HomeGroup

 

Correct Answer: B

 

 

QUESTION 677

A technician is dispatched to repair a computer that appears to boot correctly, except no video output is being displayed. No beep codes are given by the computer, but drive activity lights and keyboard lights work correctly. The technician decides that the video card may be defective and removes it from the computer, expecting the computer’s POST process to provide beep codes with the card removed. Instead the computer boots properly. Which of the following is MOST likely the cause?

 

A.

Onboard video is present

B.

The onboard speaker is defective

C.

The monitor is defective

D.

The RAM should be reseated

 

Correct Answer: A

 

 

QUESTION 678

A technician is installing and configuring a SOHO wireless network for a client. The client only wants five authorized computers to connect to the network with a defined IP range. Which of the following should the technician configure on the router? (Select TWO).

 

A.

DMZ

B.

DHCP

C.

ARP

D.

SSID

E.

MAC filtering

 

Correct Answer: BE

Explanation:

Reference: http://technet.microsoft.com/en-us/magazine/ff521761.aspx

 

 

QUESTION 679

Which of the following accounts is MOST restrictive?

 

A.

Administrator

B.

Standard User

C.

Guest

D.

Power User

 

Correct Answer: C

Explanation:

Reference: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/ua_c_account_types.mspx?mfr=true

 

 

QUESTION 680

A technician has just implemented a fix on a user’s PC. Which of the following would be the technician’s NEXT step?

 

A.

Determine cause

B.

Inform the user

C.

Document the fix

D.

Test the fix

 

Correct Answer: D

 

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