Ensurepass

 

QUESTION 701

A user states that their wireless connection drops when the phone rings. Which of the following solutions BEST shows what the technician should do to prevent this from happening?

 

A.

Move the access point closer to the user

B.

Remove the phone

C.

Change the frequency that the wireless router is using

D.

Change the wireless security encryption settings

 

Correct Answer: C

 

 

QUESTION 702

Which of the following are the BEST operating system security practices for a secure workstation? (Select TWO).

 

A.

Install a privacy filter

B.

Run CHKDSK regularly

C.

Updated malware and virus definitions

D.

Regularly schedule defragmentation

E.

Enable active scanning

 

Correct Answer: CE

 

 

QUESTION 703

A user wants to quickly install the most recent security patch released. Which of the following options can be selected from the Windows Update website?

 

A.

Custom settings

B.

Advanced settings

C.

Automatic settings

D.

Express settings

 

Correct Answer: D

Explanation:

Reference: http://wiki.answers.com/Q/What_will_the_windows_update_express_button_download_ont o_your_computer

 

 

QUESTION 704

A technician receives a report that the pages coming out of a laser printer are smearing when touched. Which of the following components should the technician check FIRST to resolve this issue?

 

A.

Drum

B.

Fuser

C.

Pickup roller

D.

Corona wire

 

Correct Answer: B

Explanation:

Reference: http://www.howstuffworks.com/laser-printer3.htm

 

 

QUESTION 705

A user reports that the PC is not working. After questioning the user, the technician believes the problem is a bad memory module. Which of the following is the NEXT step the technician should take?

 

A.

Document findings, actions, and outcomes

B.

Test the theory by replacing the motherboard

C.

Test the theory by running memory diagnostic software

D.

Verify the system is working correctly

 

Correct Answer: C

 

 

QUESTION 706

A user’s PC breaks and a technician needs to configure a new machine with a copy of their computer image stored on a remote server. Which of the following technologies would help RIS install this image?

 

A.

BRD

B.

DVD

C.

USB

D.

PXE

E.

CD

 

Correct Answer: D

Explanation:

Reference: http://technet.microsoft.com/en-us/magazine/2008.07.desktopfiles.aspx

 

 

QUESTION 707

A user with a CRT monitor notes that there is a discolored area in a portion of their screen. Which of the following is the MOST likely cause of the issue?

 

A.

Bad video card

B.

The video card drivers need to be upgraded

C.

Bad monitor

D.

The screen needs to be degaussed

 

Correct Answer: D

Explanation:

Reference: http://www.wikihow.com/Degauss-a-Computer-Monitor

 

 

QUESTION 708

A technician gets a call from a customer stating that their computer will not boot. They are getting the following error “invalid system disk”. Which of the following should the technician check FIRST?

 

A.

Verify the operating system is installed correctly.

B.

Verify that all removable drives are empty.

C.

Verify Boot.ini is on the hard drive.

D.

Verify the computer will boot into safe mode.

 

Correct Answer: B

Explanation:

Reference: http://support.microsoft.com/kb/128730

 

 

QUESTION 709

A technician needs to dispose of an old database server which stored company payroll information. Which of the following is a logical data destruction method suitable for this task?

 

A.

Degaussing the hard drive with a powerful magnet.

B.

Using a commercial shredder to destroy the hard drive.

C.

Overriding the data on the hard drive multiple times.

D.

Burning the hard drive using an approved method.

 

Correct Answer: C

 

 

QUESTION 710

A technician must copy data over an unreliable network connection. Which of the following tools will BEST satisfy this requirement?

 

A.

ROBOCOPY

B.

XCOPY

C.

FDISK

D.

FTP

 

Correct Answer: A

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