Ensurepass

 

QUESTION 81

After being infected with a virus, a user’s computer does not recognize the user as having local administrator rights to the computer. After troubleshooting the issue, a technician determines the computer needs to be rebuilt and data needs to be restored from the user’s backup. Which of the following tools would BEST reset the computer to how it worked when first purchased?

 

A.

Recovery Console

B.

Factory restore CD

C.

Anti-malware software

D.

System Restore

Correct Answer: B

Explanation:

Reference: http://en.wikipedia.org/wiki/Recovery_disc

 

 

QUESTION 82

After installing a new printer software package which came with print drivers, a user is experiencing problems launching other applications. Which of the following should the technician do to resolve the user’s printing problem?

 

A.

Run a backup of the current state.

B.

Defragment the system.

C.

Run the system restore.

D.

Update the antivirus definition.

 

Correct Answer: C

 

 

QUESTION 83

Which of the following relies on individual characteristics unique to each person?

 

A.

Rootkits

B.

Phishing

C.

Antispyware

D.

Biometrics

 

Correct Answer: D

 

 

QUESTION 84

Ann, a user, has a computer running Windows XP Professional. She would like the computer to run Windows 7 Professional. She does not wish to save any information on the current system. Which of the following types of installations should the technician perform?

 

A.

Repair

B.

Multiboot

C.

Clean

D.

Upgrade

 

Correct Answer: C

 

 

QUESTION 85

Which of the following security threats are MOST often delivered via email? (Select TWO).

 

A.

Rootkits

B.

Phishing

C.

Shoulder surfing

D.

Social engineering

E.

Spam

 

Correct Answer: BE

Explanation:

Reference: http://www.securelist.com/en/threats/spam

 

 

QUESTION 86

Which of the following utilities can a technician use to find out what programs are running at startup?

 

A.

SERVICES

B.

Task Scheduler

C.

NTLDR

D.

MSINFO32

 

Correct Answer: D

 

 

QUESTION 87

A network printer has quit printing from all connected customers. No error messages are displayed on the printer and the network connection is working. Which of the following is the FIRST troubleshooting step for the technician to try?

 

A.

Check port on switch

B.

Reboot the printer

C.

Print configuration page

D.

Clear print queue

 

Correct Answer: C

 

 

QUESTION 88

A client has asked a technician about drive sanitation and wants to know what the difference is between overwriting a drive and formatting a drive. Which of the following would be the BEST response from the technician?

 

A.

“Overwriting writes 1s and 0s to a hard drive replacing the data, while formatting only clears the reference to the data and only overwrites as space is used.”

B.

“Nothing is different. They both destroy the data so no one can recover it.”

C.

“Overwriting writes 1s and 0s to the drive replacing only the user’s data but not the OS data, while formatting destroys the hard drive.”

D.

“Overwriting replaces all the data with a single file that fills the hard drive destroying the data, while formatting erases all the data.”

 

Correct Answer: A

Explanation:

Reference: http://www.pcworld.com/article/261702/how_to_securely_erase_your_hard_drive.html

 

 

QUESTION 89

A user states that when they power on their computer, they receive a “Non-bootable drive” error. The user works with external storage devices to transport data to their computer. The user stated that the computer worked fine the day before. Which of the following should be checked FIRST to resolve this issue?

 

A.

Jumper settings

B.

Device boot order

C.

PXE boot settings

D.

Hard drive cable

 

Correct Answer: B

Explanation:

Reference: http://pcsupport.about.com/od/fixtheproblem/ss/bootorderchange.htm

 

 

QUESTION 90

A technician is tasked with building three systems that are capable of utilizing the new Windows HomeGroup functionality. Which of the following versions of Windows would need to be used?

 

A.

Windows 7 or Windows Vista

B.

Windows Vista only

C.

Windows XP Professional x64 Edition

D.

Windows 7 only

 

Correct Answer: D

Explanation:

Reference: http://windows.microsoft.com/en-us/windows7/products/features/homegroup

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