Ensurepass  QUESTION 591 A technician is tasked with resolving a display issue with a laptop. The technician has determined that the laptop's display needs to be replaced. Which of the following is the NEXT step the technician should perform?   A. Identify the problem that caused the display to fail. B. Establish a theory of the probable cause. C. Verify full system functionality and implement preventive measures. D. Establish an action plan to resolve the problem.   Read more [...]
Ensurepass  QUESTION 571 Which of the following applications can be scheduled to delete unwanted, compressed, older files?   A. Disk Defragmenter B. Disk Cleanup C. CHKDSK D. Disk Management   Correct Answer: B     QUESTION 572 Which of the following operating systems can be upgraded directly to Windows 7 Professional by a default installation? (Select TWO).   A. Windows 7 Home Premium B. Windows Vista Business C. Windows XP Home D. Windows Read more [...]
Ensurepass  QUESTION 581 While using an application on a Windows XP desktop PC, a BSOD appears. Which of the following should the technician select upon reboot to troubleshoot this issue?   A. Boot to safe mode B. Boot to last known good configuration C. Boot to another OS on a second partition D. Boot normally   Correct Answer: A     QUESTION 582 A technician is installing a new wired router and needs to disable all the ports currently not in use. The documentation Read more [...]
Ensurepass  QUESTION 541 Which of the following command line tools would be used to display all network information for a local PC?   A. ping B. ipconfig C. netstat D. tracert   Correct Answer: B     QUESTION 542 A workstation is making a loud clicking noise that is originating from the hard drive and it is not booting. Which of the following should the technician do FIRST?   A. Visit the hard disk vendor's site and run a hardware check on the drive. Read more [...]
Ensurepass  QUESTION 551 A user reports that their laptop's keyboard has areas where the keys always get stuck together. After disassembling the keyboard to clean it, which of the following processes would be the FIRST step to properly reassemble the keyboard?   A. Power on laptop to verify functionality B. Use appropriate hand tools C. Test on another machine D. Refer to manufacturer documentation   Correct Answer: D     QUESTION 552 A user states that their Read more [...]
Ensurepass  QUESTION 561 Administrative share names are MOST commonly designated by which of the following symbols?   A. ! B. $ C. : D. *   Correct Answer: B     QUESTION 562 Which of the following is the MAIN difference between a rootkit and a virus?   A. Rootkits encrypt the operating system while viruses encrypt documents B. Rootkits execute as super user while viruses execute as regular users C. Rootkits modify the BIOS while viruses cannot Read more [...]
Ensurepass  QUESTION 531 A technician is replacing a processor in a workstation. After installation, the workstation starts up and immediately shuts down; the technician tries to start the workstation several more times and gets the same result. Which of the following is the cause of this issue?   A. The workstation is not plugged in. B. The thermal paste was not applied. C. The memory was not installed properly. D. The L2 cache was not cleared.   Correct Answer: B   Read more [...]
Ensurepass  QUESTION 521 Which of the following utilities will display a listing of active IP ports on the computer being tested?   A. NETSTAT B. PING C. IPCONFIG D. TRACERT   Correct Answer: A Explanation: Reference: http://pcsupport.about.com/od/commandlinereference/p/netstat-command.htm     QUESTION 522 A customer is concerned about a computer that repeatedly beeps when attempting to power on. Which of the following is MOST likely the cause?   A. Read more [...]
Ensurepass  QUESTION 501 Which of the following BEST describes the Apple utility used with iOS devices to synchronize, upgrade, and restore to factory default if needed?   A. iMac B. iTunes C. Safari D. Bluetooth   Correct Answer: B Explanation: Reference: http://en.wikipedia.org/wiki/App_Store_(iOS)     QUESTION 502 Which of the following operating systems enables a user to use Flip 3D?   A. Windows XP Professional B. Windows 7 Professional C. Read more [...]
Ensurepass  QUESTION 511 Which of the following settings MUST be configured in order to turn on a VoIP phone?   A. PoE B. Flow control C. VPN D. Duplex speed   Correct Answer: A Explanation: Reference: http://www.voip-info.org/wiki/view/Cisco+POE     QUESTION 512 A user reports they have no display on their laptop. Which of the following would be checked FIRST in order to narrow down the issue?   A. Swap displays with an extra laptop. B. Plug an Read more [...]
Ensurepass  QUESTION 491 A customer calls and states that when they have been using their computer for a long time the computer reboots itself with no error. Which of the following is the MOST likely cause of the issue?   A. BIOS settings B. Faulty RAM C. Faulty processor D. Overheating Correct Answer: D     QUESTION 492 Which operating system feature will show a hard drive's status?   A. Tasklist B. Administrative tools C. Disk Management D. Ping Read more [...]
Ensurepass  QUESTION 471 Which of the following command line tools will terminate a non-system process without restarting the computer?   A. Shutdown B. Kill C. Erase D. Break   Correct Answer: B Explanation: Reference: http://www.tech-recipes.com/rx/446/xp_kill_windows_process_command_line_taskkill/     QUESTION 472 A user reports that their wireless connectivity is being spotty. The issue seems to interrupt their wireless signal connection when the laptop Read more [...]