QUESTION NO: 1
Which of the following types of software protection will help mitigate any threats coming from worm and Trojans?
A. Spam Blocker
C. Anti Spyware
D. Anti Adware
QUESTION NO: 2
An end user is having problems printing from an application. The technician attempts to send a test page to printer. Which of the following BEST explains the reason the technician used a test page to trouble shoot the issue?
A. It clears the print queue and resets the printer memory.
B. It allows the technician to see the quality of the printer output.
C. The output of the test page allows the technician to initiate diagnostic routines on the printer.
D. It verifies connectivity and eliminates possible application problems.
QUESTION NO: 3
Which of the following protocols is used to retrieve email?
QUESTION NO: 4
On Windows 7, which of the following paths allows a user to configure a fingerprint reader?
A. Start > Settings > Device Manager > Biometric Devices
B. Start > Computer > Devices > Biometric Devices
C. Start > Settings > Control Panel > Biometric Devices
D. Start > Programs > System Settings > Biometric Devices
QUESTION NO: 5
A computer in a warehouse experiences hardware faults and often requires replacement of power supplies, CPUs and CD ROM drives. Which of the following tools will help prevent the hardware faults?
A. Anti-static wrist straps
B. Compressed air
C. Anti-static wipes
D. Operating system rescue disk
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