Ensurepass

QUESTION NO: 11
Which of the following is LAST step of troubleshooting theory?
A. Establish a plan of action to restore the problem and implement the solution.
B. Verify full system functionality and if applicable implement preventative measures.
C. Document findings, actions, and outcomes.
D. Question the user and identify user charges.
Answer: C

QUESTION NO: 12
A technician is installing a program on a Windows Vista computer and the installation fails. Which of the following is NEXT step?
A. Reinstall Windows XP on the computer.
B. Contact the program’s manufacturer.
C. Run the installer as an administrator.
D. Upgrade to Windows 7
Answer: C
 
QUESTION NO: 13
Which of the following is the MAXIMUM number of devices connected per IEEE 1394 controller?
A. 4
B. 63
C. 64
D. 128
Answer: B

QUESTION NO: 14
Which of the following printer types requires the use of toner?
A. Impact
B. Inkjet
C. Laser
D. Thermal
Answer: C

QUESTION NO: 15
Which of the following will BEST conserve resources and prolong equipment life?
A. Firmware updates
B. Power Management
C. Disk Defragmenter
D. Clean with a lint-free cloth
Answer: B

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