QUESTION NO: 121
Which of the following would BEST provide cooling to a processor?
A. Case fan
B. Heal sink
C. Liquid cooling system
D. CPU fan
QUESTION NO: 122
Which of the following tools can be used for system maintenance and troubleshooting?
A. Automated System Recovery
B. Disk Probe
C. Last Known Good Configuration
D. Recovery Console
QUESTION NO: 123
Which of the following motherboard components quality can be measured using DPI?
A. PS/2 port
B. Audio interface
C. Display adapter
D. IEEE 1394 port
QUESTION NO: 124
Which of the following is the PRIMARY difference between a Celeron and a Pentium chip?
A. A Celeron chip has a higher performance index than a similar speed Pentium chip
B. A Celeron chip is more expensive than a similar speed Pentium chip.
C. A Celeron chip has less cache than a similar speed Pentium chip
D. A Celeron chip has built-in extra features such as wireless support.
QUESTION NO: 125
The help desk technician receives a call from an irate user who is using profanity and yelling at the technician. To BEST defuse the situation, the technician should:
A. Hang up and let the caller calm down for a while.
B. Speak louder and use profanity to mimic the users tone.
C. Converse with the user in a soft voice and low tone.
D. Place the caller back in the queue and answer another call.
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