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QUESTION NO: 121
Which of the following would BEST provide cooling to a processor?
A. Case fan
B. Heal sink
C. Liquid cooling system
D. CPU fan
Answer: C

QUESTION NO: 122
Which of the following tools can be used for system maintenance and troubleshooting?
A. Automated System Recovery
B. Disk Probe
C. Last Known Good Configuration
D. Recovery Console
Answer: D

QUESTION NO: 123
Which of the following motherboard components quality can be measured using DPI?
A. PS/2 port
B. Audio interface
C. Display adapter
D. IEEE 1394 port
Answer: C

QUESTION NO: 124
Which of the following is the PRIMARY difference between a Celeron and a Pentium chip?
A. A Celeron chip has a higher performance index than a similar speed Pentium chip
B. A Celeron chip is more expensive than a similar speed Pentium chip.
C. A Celeron chip has less cache than a similar speed Pentium chip
D. A Celeron chip has built-in extra features such as wireless support.
Answer: C

QUESTION NO: 125
The help desk technician receives a call from an irate user who is using profanity and yelling at the technician. To BEST defuse the situation, the technician should:
A. Hang up and let the caller calm down for a while.
B. Speak louder and use profanity to mimic the users tone.
C. Converse with the user in a soft voice and low tone.
D. Place the caller back in the queue and answer another call.
Answer: C

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