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QUESTION NO: 46
A technician troubleshooting an issue has implemented a solution. Which of the following is the NEXT troubleshooting step the technician should take?
A. Test the theory and validate the plan.
B. Ask the customer to describe the symptoms and identify any changes made to the computer.
C. Document findings, actions and outcomes.
D. Verify and implement preventative measures.
Answer: D

QUESTION NO: 47
Which of the following is the LAST step of the troubleshooting theory?
A. Establish a plan of action to resolve the problem and implement the solution.
B. Verify full system functionality and if applicable implement preventative measures.
C. Document findings, actions, and outcomes.
D. Question the user and identify user changes
Answer: C

QUESTION NO: 48
Which of the following is a networking technology used to create a Personal Area Network (PAN)?
A. Dial-up
B. Broadband
C. Bluetooth
D. Satellite
Answer: C

QUESTION NO: 49
A user can no longer launch their word processing program. The program worked fine yesterday. Which of the following options could BEST be used to fix the word processing program?
A. Safe Mode
B. Automated System Recovery
C. Last Known Good Configuration
D. System Restore
Answer: D

QUESTION NO: 50
Which of the following printers uses toner to transfer an image onto paper?
A. Inkjet
B. Laser
C. Impact
D. Thermal
Answer: B

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