QUESTION NO: 1
Which of the following RAID levels uses striping across three or more disks with parity?
A. RAID 1
B. RAID 3
C. RAID 5
D. RAID 10
QUESTION NO: 2
A customer reports that while attempting to print a document it seems to queue up fine, but the printer does not print the job. Which of the following may be the cause?
A. Outdated or corrupt print driver.
B. The application used to create the document is incompatible with the printer.
C. A print job is waiting in the print queue.
D. Printer configuration is incorrect.
QUESTION NO: 3
A print job fails to leave the queue. Which of the following services may need to be restarted?
A. Printer Driver
B. Windows Spool Service
C. Print Spooler
D. NIC driver
QUESTION NO: 4
A technicians company prints forms on multi-layer carbonless copy paper. When asked to replace the printer, which of the following printing technologies will allow the technician to continue to use the companys copy paper?
B. Dot Matrix
QUESTION NO: 5
A customers computer crashes consistently when a specific application is launched. The technician has looked at the computer and confirmed the cause of the crash. Which of the following is the NEXT troubleshooting step the technician should take?
A. Verify full system functionality.
B. Document the findings, actions, and outcomes.
C. Establish a plan of action to resolve the problem.
D. Question the user and identify changes the user has made to the system.
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