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2018 Aug Microsoft Official New Released MB2-700
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Microsoft Dynamics CRM 2013 Applications
Question No: 31
You have a Contract that has a status value of Active. One of the contract lines references an incorrect product. You need to correct the contract line.
What should you do?
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Open the contract line and replace the value in the Product field with the correct product.
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Delete the contract line. Add a new contract line that has the correct product.
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On the active contract, add a new contract line that has the correct product. Cancel the contract line that has the incorrect product referenced.
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Copy the active contract, In the newly created draft contract, update the Product field for the affected contract line. Activate the new contract and then cancel the invoiced contract.
Answer: C
Question No: 32
You schedule time off for a resource in Microsoft Dynamics CRM. How are the affected days displayed in the service calendar?
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as a red block
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as a green block
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as a blue block
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as an orange block
Answer: A
Question No: 33
You review the Similar Cases section for a case by using the Default Case form. Which cases does Microsoft Dynamics CRM show?
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cases with the same product
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cases with similar case descriptions
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cases with the same customer
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cases with the same subject
Answer: D
Question No: 34
Which characteristic of a contract template governs how many cases a customer is allowed to have against a contract?
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allotment type
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contract allotment
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billing frequency
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calendar
Answer: A
Question No: 35
How should you add an item to a queue?
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Route an item to a queue by using a workflow process.
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Enable a queue for a user.
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Enable an entity type for queues.
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Navigate to a queue and select the New Record button.
Answer: B
Question No: 36
What is the purpose of unit groups?
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Unit groups are used to define the measurements in which a product is purchased or sold.
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Unit groups are used to create price lists for each site.
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Unit groups are used to group items with similar characteristics within the product catalog.
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Unit groups are used to create a sub-list to hold supplementary items within the product catalog.
Answer: A
Question No: 37
Which entity is best described as an estimate or proposal that is presented to a customer?
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Quote
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Opportunity
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Invoice
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Order
Answer: A
Question No: 38
What role do keywords play in the Knowledge Base?
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Keywords are only used to manage the Knowledge Base.
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Keywords relate similar cases to each other
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Keywords are used to search for articles.
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Keywords define the subject tree.
Answer: C
Question No: 39
What are two ways to find content in Knowledge Base articles?(Choose TWO)
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search subjects B browse articles
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search by using keywords
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search by using templates
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search for common articles
Answer: A,C
Question No: 40
Which two security roles have permissions to create a new system dashboard?(Choose TWO)
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Scheduler
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System Administrator
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System Customizer
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Sales Manager
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Marketing Professional
Answer: B,C
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