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CompTIA Strata IT Sales Exam
Question No: 81
A multi-card reader/writer is used with which of the following media types?
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Blu-Ray disc
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CD/DVD-RW disc
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MP3
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SD card
Answer: D
Question No: 82
Which of the following is a best practice when backing up data?
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Back up data to an external email account.
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Back up data to an external or network device.
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Partition the hard drive and back up data to the second partition.
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Create a new folder and back up all data to the new folder on the system drive.
Answer: B
Question No: 83
A sales representative makes a call to a customer to inquire if a recently purchased product is meeting the customer#39;s needs. This is an example of which of the following steps in the solution offering process?
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Following up
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Telemarketing
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Engaging the customer
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Qualifying the customer
Answer: A
Question No: 84
Which of the following devices would allow the customer to power down devices safely after a power loss?
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UPS
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Power strip
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AC adapter
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Surge suppressor
Answer: A
Question No: 85
Which of the following software types has a limited amount of functionality until the
customer decides to purchase a license for the product?
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Shareware
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Commercial
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Vaporware
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Freeware
Answer: A
Question No: 86
A sales representative is informed that no installers will be available to perform contracted service work on the day a customer has agreed to. Which of the following describes the BEST action for the sales representative to take?
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Attempt to perform the installation work themselves to meet the customer#39;s deadline.
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Contact the customer as soon as possible to set a new date for the installation work to occur.
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Apologize politely when the customer calls to say the installer is late.
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Immediately engage another company to perform the work on the contracted date.
Answer: B
Question No: 87
Which of the following is used to identify the wireless network name?
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WEP
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WPA
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DHCP
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SSID
Answer: D
Question No: 88
Which of the following typically dims the screen when it is unplugged from a power source?
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Laptop
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Server
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CRT
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Desktop
Answer: A
Question No: 89
A customer comes into the sales department and is being very rude to the sales staff. Which of the following is the BEST way to handle the situation?
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Remove the customer from the department.
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Remain calm and try to determine the source of the problem.
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Discount the product the customer wants to purchase.
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Call more associates over to the department.
Answer: B
Question No: 90
A laptop is equipped with a full size keyboard, which of the following will be included with the laptop?
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Numeric keypad
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Gamepad
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PCMCIA
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Bluetooth
Answer: A