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Question No.1

DRAG DROP

You manage the Dynamics 365 environment for Contoso, Ltd. A rule automatically creates a lead associated with an email when an email is sent to sales@contoso.com.

You need to ensure that the marketing manager receives an email each time an email request is sent to sales@contoso.com.

How should you configure the rule? To answer, drag the appropriate actions to the correct requirements. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

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Correct Answer:

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Question No.2

You are Dynamics 365 for Sales administrator.

Sales representatives must enter estimated revenue only as an exception.

You need to ensure that estimated revenue for opportunities is automatically calculated. What should you do?

  1. In the System Settings sales tab, change the default revenue type to System Calculated

  2. In custom controls, change the default revenue setting to System Calculated

  3. In Personalization settings for each user, change the default revenue type to System Calculated

  4. In Opportunities, change the default value of the revenue type to System Calculated

Correct Answer: D

Question No.3

HOTSPOT

You manage a Dynamics 365 environment. You plan to implement business process flows from AppSource.

You need to ensure that you can install the business process flows.

Which actions should you perform? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

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Correct Answer:

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Question No.4

A company uses Dynamics 365 for Sales.

You must track a competitor to help your company win a sale. You need to associate the competitor with a Dynamics 365 entity. To which type of entity can you associate the competitor?

  1. Opportunity

  2. Lead

  3. Account

  4. Contacts

Correct Answer: A

Explanation:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create- edit-competitorrecord-sales

Question No.5

HOTSPOT

A customer places an order that includes all of the products from a previous order. You need to add products from the previous order to the new order.

From which sources can you retrieve the list of products? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Correct Answer:

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Question No.6

A customer recently visited one of your retail outlets. You created an opportunity for the customer for a large purchase.

The customer is now ready to complete the purchase. You need to create a quote from the opportunity.

Solution: Close the opportunity as won. Does the solution meet the goal?

  1. Yes

  2. No

Correct Answer: B

Explanation:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/developer/convert- opportunity-quotesales-order-invoice

Question No.7

You manage a Dynamics 365 environment. A user named User1 begins work on an opportunity. User1 asks a user named User2 to assist with the opportunity while she is on vacation.

You need to ensure that User2 can access the opportunity and that User1 retains ownership of the opportunity.

What should you do?

  1. Share the record with User2

  2. Grant User2 the stakeholder role

  3. Grant User2 the security role

  4. Instruct User2 to follow the record

Correct Answer: A

Explanation:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/developer/security- dev/use-recordbased-security-control-access-records#sharing-records

Question No.8

HOTSPOT

A company uses Dynamics 365 for Sales.

You need to reduce the number of pre-sales support days that are available based on the days the company is closed for public holidays.

How should you configure the schedule? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Correct Answer:

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Question No.9

An order uses quote and order functionality in Dynamics 365 for Sales. Multiple quotes may be provided to customers at one time. Quotes are revised often.

You need to create a process that meets the following requirements:

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Create an order from a quote.

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Close the associated opportunity as won.

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Update the actual values to reflect values from the quote.

Which two opportunities can you close as won? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

  1. The opportunity has other quotes in the won status.

  2. The opportunity has other quotes in the draft status.

  3. The opportunity has other quotes in the active status.

  4. The opportunity has other quotes in the revised status reason.

Correct Answer: AB

Question No.10

DRAG DROP

You are a Dynamics 365 administrator.

You need to configure action cards in Relationship Assistant.

Which action card should you enable for each scenario? To answer, drag the appropriate action cards to the correct scenarios. Each action card may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

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Correct Answer:

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