QUESTION 291
The BEST description of the purpose of Service Operation is?
A. |
To decide how IT will engage with suppliers during the Service Management Lifecycle |
B. |
To proactively prevent all outages to IT Services |
C. |
To deliver and support IT Services at agreed levels to business users and customers |
D. |
To design and build processes that will meet business needs |
Correct Answer: C
QUESTION 292
Which of the following sentences BEST describes a Standard Change?
A. |
A change to the service provider’s established policies and guidelines |
B. |
A pre-authorized change that has an accepted and established procedure |
C. |
A change that is made as the result of an audit |
D. |
A change that correctly follows the required change process |
Correct Answer: B
QUESTION 293
Which of the following CANNOT be stored and managed by a tool?
A. |
Data |
B. |
Wisdom |
C. |
Information |
D. |
Knowledge |
Correct Answer: B
QUESTION 294
A plan for managing the end of a supplier contract should be created when?
A. |
The contract is being negotiated |
B. |
The contract is about to be ended |
C. |
The Supplier Manager decides that there is a risk the contract might need to end soon |
D. |
The contract has been agreed |
Correct Answer: A
QUESTION 295
What is the definition of an Alert?
A. |
An error message to the user of an application |
B. |
A warning that a threshold has been reached or that something has changed |
C. |
A type of Incident |
D. |
An audit report that indicates areas where IT is not performing according to agreed procedures |
Correct Answer: B
QUESTION 296
Which of the following is the BEST definition of an Incident?
A. |
Loss of ability to operate to specification, or to deliver the required output |
B. |
A change of state which has significance for the management of a Configuration Item or IT Service |
C. |
A warning that a threshold has been reached, something has changed, or a failure has occurred |
D. |
An unplanned interruption to an IT service or reduction in the quality of an IT service |
Correct Answer: D
QUESTION 297
Which is the first step in the 7 Step Improvement Process?
A. |
Prepare for action |
B. |
Define what you should measure |
C. |
Identify gaps in Service Level Agreement (SLA) achievement |
D. |
Where are we now? |
Correct Answer: B
QUESTION 298
Application Management plays a role in all applications. One of the key decisions to which they contribute is?
A. |
Whether to buy an application or build it |
B. |
Should application development be outsourced |
C. |
Who the vendor of the storage devices will be |
D. |
Where the vendor of an application is located |
Correct Answer: A
QUESTION 299
Which of the following CANNOT be stored and managed by a tool?
A. |
Knowledge |
B. |
Data |
C. |
Information |
D. |
Wisdom |
Correct Answer: D
QUESTION 300
The group that authorizes changes that must be installed faster than the normal process is called the?
A. |
Emergency CAB (ECAB) |
B. |
Urgent Change Authority (UCA) |
C. |
Urgent Change Board (UCB) |
D. |
CAB Emergency Committee (CAB/EC) |
Correct Answer: A
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