Examine the image above. If a Mac displays this flashing folder at startup, it


A. is in Internet Recovery mode

B. is looking for a Netboot Server

C. is unable to find a startup disk that contains boot files

D. indicates that the unit has failed to pass the power on self test


Answer: C 




Which statement about FileVault 2 is TRUE?


A. Once a user enables FileVault 2, it cannot be disabled.

B. FileVault 2 can only be enabled on non-administrator user accounts.

C. There is no way to recover data from a FileVault 2 protected volume if a login password is lost.

D. When a user enables FileVault 2, the startup volume is encrypted and access to the volume is password protected.


Answer: D 




Please examine the image above.


A customer with a MacBook Air (13-inch, Mid 2011) sees this image on his screen. What would cause his Mac to display this image at startup?


A. Internet Recovery has started downloading the OS X Recovery system image.

B. The Mac is starting up from an external USB or Thunderbolt storage device.

C. EFI has detected a hardware issue.

D. Apple Service Diagnostics is loading.


Answer: A 




Teresa would like to share files on her Mac Pro with OS X Mountain Lion over an Ethernet network. Which option is a valid choice to enable this feature?


A. System Preferences > sharing > Select the File sharing checkbox.

B. Network Utility > Services > Select the File Sharing checkbox.

C. System Preferences> Network> File Sharing > Select the Enable checkbox.

D. System Preferences > Security & Privacy > Sharing > Click the Enable button in the File Sharing section.


Answer: A 




Which of the following features of OS X Mountain Lion helps protect you from downloading and installing malicious software on your Mac?


A. FileVault 2

B. Gatekeeper

C. Mission Control

D. Location Services


Answer: B 





A. iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue?


A. Hold the shift key at start up to Safe Boot.

B. Start the iMac to OS X Recovery and reinstall OS X Mountain Lion.

C. Hold command S to enter Single User mode, then move login items with the command line.

D. Start the iMac to OS X Recovery, then open the terminal and use it to delete all login items.


Answer: A 




How would an OS X Mountain Lion user change the order of the network services, so that Wi-Fi is the first choice?


A. Select Wi-Fi as primary service in the Security & Privacy > Firewall settings.

B. Set Wi-Fi as the priority network service in the Airport Utility preferences.

C. Select Wi-Fi as the default network interface in the info tab of the Network Utility.

D. Select “Set Service Order” in the Network preference pane’s Action menu, then drag Wi-Fl to the top of the list.


Answer: D 




What feature of Os x Mountain Lion allows a customer to reset their forgotten login password without having to have a second admin user?


A. Safe Boot.

B. EFI reset mode.

C. Verbose mode.

D. Reset a password using an Apple ID.


Answer: D 




Tony just opened the box of a brand new MacBook Air. He would like to create a new iCloud account for this Mac. How can he quickly accomplish this goal?


A. He can create a new OS X user, then launch Safari and go to iCloud .com to create an account.

B. He can only create a new iCloud account onIOSdevices, so he must create the account on an iPhone, iPad, or iPod touch.

C. He can create a new iCloud account during initial setup using the Create a Free Apple ID button.

D. He can create a new OS X user, then open System Preferences > User & Groups > Click on the Create Apple ID button.


Answer: C 




A customer with an administrator account finds that she cannot access the Downloads folder in her home directory. The Finder displays the message:

The folder “Downloads” can’t be opened because you don’t have permission to see its contents.” How can the customer quickly and easily correct these permissions issues with her Downloads folder?


A. Open the Disk Utility and select repair disk permissions.

B. Erase the hard disk and restore from a Time Machine backup.

C. Startup in Single User mode and use command line tools to correct the permissions.

D. Select the Downloads folder in the Finder, then choose Get Info in the file menu. The folder permission can then be changed back to Read & Write in the Sharing & Permissions section.


Answer: D 



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