A technician is taking apart a laptop in order to replace an internal part. During this process, which of the following represents a best practice?

A. Only perform the work on a plastic counter top 51 / 54

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B. Never use a power tool to remove screws from the case

C. Label the screws according to where they came from

D. When working on the bottom of a laptop, always leave the screen open

Correct Answer: C


A user is reporting that they are clicking on search results and being redirected to the wrong sites. Which of the following should a technician check FIRST?

A. Temporary Internet Files

B. Proxy Settings

C. Cookies

D. Windows Firewall

Correct Answer: B


When setting up a new wireless router, which of the following actions should the technician take FIRST in order to secure the network? (Select TWO).

A. Disable unused ports

B. Change the SSID

C. Position the antennas to prevent outside access

D. Enable MAC filtering

E. Change the default user name

Correct Answer: BE


A user with a CRT monitor notes that there is a discolored area in a portion of their screen. Which of the following is the MOST likely cause of the issue?

A. Bad video card

B. The video card drivers need to be upgraded

C. Bad monitor

D. The screen needs to be degaussed

Correct Answer: D


A user reports an issue of intermittent Read / Write errors occurring on their PC. Which of the following actions would a technician MOST likely take?

A. Run FDISK on the drive

B. Update definitions and run a virus scan

C. Low level format the drive

D. Run CHKDSK on the drive

Correct Answer: D


A user reports a loud clicking noise coming from their PC, but the PC operates normally. Which of the following actions should the technician perform FIRST when responding to this issue?

A. Attempt to backup data from the hard drive

B. Shutdown the PC and replace the hard drive

C. Format the hard drive and reload the OS

D. Run the disk cleanup utility 52 / 54

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Correct Answer: A


Which of the following display types may be practical for a laptop format, but has limited uses due to heat considerations?


B. Plasma



Correct Answer: B


Which of the following would be the BEST means of maintaining data security for a mobile device that has been lost or stolen?

A. Login attempt restrictions

B. Locator service

C. Remote wipe

D. Passcode lock

Correct Answer: C


Which of the following steps would allow display output from a laptop to an external display? (Select TWO).

A. Press the appropriate Function Key combination

B. A second video card in the Express card slot

C. Disconnect the integrated display

D. Enabling second monitor in the Windows Display Settings

E. Loading external monitor drivers on the laptop

Correct Answer: AD


Which of the following allows a hidden backdoor to be used for access to workstations on the Internet?

A. Firmware

B. Rootkits

C. SQL injection

D. Cross-side scripting

Correct Answer: B

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