A technician needs to decrease the time it takes to install an operating system on 100 computers. Which of the following installations would the technician use to reduce hands-on time spent on each computer?

A. Upgrade installation

B. USB installation

C. Unattended installation

D. Clean installation

Correct Answer: C


A technician is configuring a PC that will have confidential information stored on it. To ensure that only authorized users can access this PC, which of the following should the technician do? (Select TWO).

A. Disable the guest account

B. Install antivirus applications

C. Disable DHCP

D. Change the SSID

E. Change the default username

Correct Answer: AE


A company recently had a security breach and is now required to increase the security on their workstations. A technician has been tasked to harden all the workstations on the network. Which of the following should the technician do?

A. Enable Windows automatic updates

B. Enable screensaver required passwords

C. Enable MAC filtering

D. Enable wireless encryption

Correct Answer: B


A technician recently installed a new video card in a PC. The PC already has integrated video on the motherboard. When the technician turns on the PC, there is no video.

Which of the following is MOST likely the cause?

A. The motherboard BIOS version is out of date.

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B. The incorrect video card drivers are installed.

C. The power connector for the video card is unplugged.

D. The video card is unsupported by the motherboard.

Correct Answer: C


A user receives a phone call from a person claiming to be from technical support. This person knows the

user s name and that the user has Windows installed on their computer. The technician directs the user to open Event Viewer and look at some event log entries to demonstrate the effects of a virus on the computer. The technician also asks the user for their user ID and password so that they can clean the computer.

This is an example of which of the following security threats?

A. Social engineering

B. Phishing

C. Malware

D. Virus

Correct Answer: A


A user has just purchased a wireless router for their home. Which of the following should be done to BEST secure the router from unauthorized access? (Select TWO).

A. Change router default logins

B. Change the security settings on their computer

C. Set encryption on the router

D. Update router firmware

E. Change the encryption on the computer s wireless adapter

Correct Answer: AC


A user s CRT display is not displaying colors correctly. Turning the display to the right or left sometimes temporarily corrects the problem.

Which of the following should the technician check?

A. The video card display driver

B. The CRT power cable

C. The video cable

D. The CRT On Screen Display (OSD)

Correct Answer: C


A laser printer is producing completely blank sheets.

Which of the following processes should the technician check FIRST?

A. Fusing

B. Paper handling

C. Transfer

D. Development

Correct Answer: D


A Windows user states that every time they hit certain letter keys on their notebook, a number appears instead of the letter.

Which of the following items is MOST likely the cause of this problem?

A. The user enabled sticky keys.

B. The user changed the keyboard character set.

C. The user enabled accessibility options.

D. The user enabled num lock.

Correct Answer: D


A Windows 7 desktop PC has crashed (i.e. BSOD) several times indicating a possible RAM problem. Which of the following is an OS built-in tool that can be used to test this problem?

A. Windows System Restore

B. Windows System File Checker


D. Windows Memory Diagnostic

Correct Answer: D

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