Joe, a user, has installed a new monitor on an existing system. Joe calls a support technician and reports that everything on the new display is fuzzy. Which of the following describes what needs to be changed to correct this issue?


A.      The display resolution needs to match the native resolution.

B.      The old graphics card does not support the new monitor.

C.      The new monitor cable needs to have aluminum cores installed.

D.      The new monitor requires updated drivers to be installed.


Correct Answer: A




Joe, a home user, reports that on occasion he cannot print from his laptop to his wireless printer. The problem seems to occur only when Joe is at one end of his home. A technician checks the signal strength of the laptop in that location and finds it to be good. The technician notes that Joe’s router is using the default SSID with no encryption. Which of the following could be the issue?


A.      The printer drivers need to be updated on the laptop.

B.      The wireless printer does not have wake on LAN set properly.

C.      The laptop is picking up another router with default settings.

D.      The wireless network needs to have encryption turned on in order to print.


Correct Answer: C




When replacing the CPU in a laptop, which of the following locations should have thermal grease applied?


A.      Connection points on the system board

B.      Bottom of the CPU

C.      Top of the CPU

D.      Axis of the cooling fan


Correct Answer: C




Which of the following printer processes would be LEAST suitable for creating archival documents?


A.      Thermal

B.      Inkjet

C.      Laser

D.      Impact


Correct Answer: A




Which of the following would a technician need to setup a cable modem at a customer’s home? (Select TWO).


A.      Coaxial

B.      CAT5e

C.      PVC

D.      Plenum

E.       Fiber


Correct Answer: AB




Ann, a user, has recently installed a new Blu-Ray ROM in her desktop computer. The computer recognizes the device as a DVD-ROM. Which of the following actions would enable the system to recognize the device as a Blu-Ray device?


A.      The operating system must be upgraded to Windows Ultimate.

B.      Flash the system’s motherboard CMOS.

C.      Upgrade to the latest Windows Media Player.

D.      Install the manufacturer’s drivers for the OS.


Correct Answer: D







Which of the following IEEE 802.11 standards operates natively in both the 2.4Ghz and 5Ghz spectrum?


A.      802.11a

B.      802.11b

C.      802.11g

D.      802.11n


Correct Answer: D




Which of the following external ports would a technician use to connect a keyboard? (Select TWO).


A.      eSATA

B.      IEEE 1394

C.      USB

D.      PS/2

E.       VGA


Correct Answer: CD




A technician has 2GB of data that needs to be backed up from a customer’s Windows 7 computer. Which of the following storage media should the technician use?


A.      DVD-RW

B.      CD-RW

C.      DVD-ROM

D.      CD-ROM


Correct Answer: A




Which of the following adapter types uses a 7-pin cable to transmit video signals?


A.      RGB

B.      S-Video

C.      HDMI

D.      DVI

Correct Answer: B


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