Which of the following would Karen, a technician, use in voice over IP communications?


A.      SNTP

B.      SCP

C.      SMTP

D.      SIP


Correct Answer: D




Kurt, an administrator, needs to install a new 100 foot (30 meter) cable run from an IDF switch to the MDF, through a room that has a large number of motors. Which of the following would be the BEST cable type to choose?


A.      CAT3

B.      STP

C.      Coaxial

D.      Fiber


Correct Answer: D




Karen, a customer, wants to install a wireless network into a shared office space. There are several other wireless networks from other companies that can be detected within the office space. Which of the following should be configured on Karen’s wireless network to differentiate it from other wireless network and still provide the BEST performance and security? (Select TWO).


A.      SSID

B.      Channel

C.      Antenna type

D.      Wireless standard

E.       NAT


Correct Answer: AB




Joe, a user, can no longer access the accounting file share, but others are still able to access the share. Which of the following would be the FIRST step in troubleshooting the issue?


A.      Notify senior management of the issue.

B.      Develop a probable cause theory.

C.      Ask Joe if anything has changed on the system.

D.      Escalate the issue to the vendor.


Correct Answer: C




Which of the following wiring standards would Karen, a technician, MOST likely use to interconnect two devices without the use of a hub or switch?


A.      568A

B.      568B

C.      Crossover

D.      Loopback


Correct Answer: C




Which of the following would provide Kurt, a technician, with a performance reference point to refer back to after hardware repair?


A.      Baseline

B.      Network map

C.      Wire scheme

D.      Asset management


Correct Answer: A




Which of the following connector types is MOST commonly found with coaxial cabling?


A.      DB-9

B.      BNC

C.      RJ-45

D.      RJ-11


Correct Answer: B




Which of the following connector types will MOST likely be located on a serial cable?


A.      DB-9

B.      LC

C.      ST

D.      BNC


Correct Answer: A




Kurt, a user, on a network cannot access any network resources. The link light on his computer shows that a connection is present. Which of the following is the MOST likely cause of the problem?


A.      The wrong cable type has been used

B.      IDS has shut down the computer’s switch port

C.      The port on the switch is configured incorrectly

D.      Spanning tree protocol was implemented


Correct Answer: C




Which of the following basic devices blocks ports and can sometimes filter data?


A.      Repeater

B.      Hub

C.      Firewall

D.      Switch


Correct Answer: C



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