A user is required to use a directly connected local printer but is unable to print any documents

properly. Various characters are excessively being printed on the top and bottom of each page.

Which of the following actions would correct this issue?


A.      Update the language drivers.

B.      Connect to the printer using Bluetooth.

C.      Update the print drivers.

D.      Connect to the printer using the wireless LAN connection.


Correct Answer: C




A technician needs to replace a PCI card on a desktop safely. Which of the following would be

required prior to touching any of the computer parts within the desktop?


A.      Grounding wires

B.      Waterproof mat

C.      ESD strap

D.      Cable management straps


Correct Answer: C




A technician wants to install a secondary IDE drive which will be configured for additional user

storage on the same IDE channel of the drive with the operating system. Which of the following

jumper configurations should the technician use for the additional drive, if the drive with the

operating system is set to MA?


A.      Place a jumper on both the MA and CS jumper block of the secondary drive.

B.      Place a jumper on the MA jumper block of the secondary drive.

C.      Place a jumper on both the SL and CS jumper block of the secondary drive.

D.      Place a jumper on the SL jumper block of the secondary drive.


Correct Answer: D




USB 2.0 and which of the following ports share the same connector?


A.      Micro USB 2.0

B.      Mini USB 2.0

C.      Micro USB 3.0

D.      USB 3.0


Correct Answer: D




A computer technician is installing a new wireless router for a small office. The office already has

an internal device that assigns addresses to users. Which of the following functions needs to be

disabled on the router to prevent conflicts?


A.      DMZ capability

B.      MAC filtering capability

C.      Network Address Translation

D.      DHCP server functionality


Correct Answer: D




Which of the following characteristics is generally found on a docking station that port replicators

do not offer?


A.      Replicators usually have more USB ports than docks.

B.      Docks generally do not need separate power to function.

C.      Docks have independent hardware that replicators lack.

D.      Replicators have additional NIC that docks lack.


Correct Answer: C




When dealing with customers who may be from different countries, which of the following

considerations is MOST important to keep a professional work environment?


A.      Do not engage in small talk with a customer; this ensures that no feelings can ever be upset.

B.      Be wary that some people may be more sensitive to time guarantees on projects.

C.      Be sensitive to cultural differences that may exist for the other party.

D.      Be careful not to simplify technical terms with the other party.


Correct Answer: C




A support technician is troubleshooting a user’s inkjet printer. The technician notices that color

prints appeared blurred with too much yellow on the right of images and too much cyan on the

left of pictures. Which of the following could the technician do to correct the color printing?


A.      Replace the fuser assembly.

B.      Replace the cyan cartridge.

C.      Change the yellow cartridge.

D.      Calibrate the print heads.


Correct Answer: D




Which of the following RAM types supports triple channel configurations?


A.      RAMBUS

B.      DDR

C.      DDR3

D.      DDR2


Correct Answer: C




Which of the following memory types is used exclusively in laptops?


A.      DIMM

B.      DDR3

C.      RAMBUS

D.      SODIMM


Correct Answer: D



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