After a system was hacked by an outsider, a technician is dispatched to the system. The

technician records the location of the system on a log and then signs the system over to a

tier-two technician. The tier-two technician analyzes the system and then signs it over to the case

manager. Which of the following is this an example of?


A.      Evidence preservation

B.      Process documentation

C.      Due process

D.      Chain of custody


Correct Answer: D




Which of the following cable types should always be used through life safety areas?


A.      PVC

B.      Plenum

C.      STP

D.      Fiber


Correct Answer: B




A company has multiple operating systems and printer models throughout their campus. None of

the printers need to be physically secured and are openly accessible throughout the company.

Which of the following would be the BEST way to share these print devices?


A.      802.11x

B.      Print server

C.      Local sharing

D.      Bluetooth


Correct Answer: B




Which of the following would MOST likely be found on a docking station versus a port replicator?


A.      USB Hub

B.      VGA Port

C.      PS/2 Slot

D.      DVD-ROM

E.       Security Lock


Correct Answer: D




Ann, a user, calls requesting help selecting a printer connection technology. She wants to connect

multiple devices to her laptop docking station using an external hub. Which of the following

connection technologies would BEST meet Ann’s need for multiple devices?


A.      Parallel

B.      USB

C.      FireWire

D.      Bluetooth


Correct Answer: B




Which of the following printer types requires calibration to ensure the nozzle is adjusted to print



A.      Impact

B.      Inkjet

C.      Laser

D.      Thermal


Correct Answer: B




A home user’s PC has an over-clocked CPU with a relatively small heat sync, small fans on the

800W power supply, and a high-end video card. Which of the following is the recommended

solution that will manage heat more effectively?


A.      Replace the CPU heat sync with a high RPM fan.

B.      Purchase an energy efficient power supply.

C.      Not over-clocking the CPU.

D.      Liquid cooling system.


Correct Answer: D




A technician is tasked with improving the speed at which a system boots and loads applications

as well as improving data availability. Which of the following should the technician implement?


A.      Upgrade external storage to USB 3.0.

B.      Upgrade non RAID hard drives to SSD.

C.      Configure software RAID 5.

D.      Install additional eSATA drives.


Correct Answer: C




The Tower of Hanoi is MOST likely configured in a system which implements:


A.      a high RPM drives

B.      a tape drive

C.      an externally attached storage

D.      a RAID configuration


Correct Answer: B




Which of the following uses the RC4 cipher? (Select TWO).


A.      WPA-personal TKIP

B.      WEP

C.      WPA2-enterprise CCMP

D.      WPA2-personal CCMP

E.       AES


Correct Answer: AB



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