Ensurepass

QUESTION 501

Which of the following amounts of memory BEST represents the upper limit of RAM when using a

32-bit architecture?

 

A.      2 GB

B.      4 GB

C.      6 GB

D.      16 GB

 

Correct Answer: B

 

 

QUESTION 502

Laser printers and thermal printers both use a heating element to function. Which of the

following differentiates them?

 

A.      Laser printers require a liquid pigment.

B.      Thermal printers use device specific stock.

C.      Laser printers do not require thermal toner.

D.      Thermal printers utilize refillable heat toner.

 

Correct Answer: B

 

 

QUESTION 503

Which of the following parts of a laptop screen provides illumination for the LCD?

 

A.      Inverter

B.      Backlight

C.      Inverter connector cable

D.      Bezel

 

Correct Answer: B

 

 

QUESTION 504

Which of the following is the FIRST thing a technician should do before putting their hand inside a

computer case?

 

A.      Acquire the appropriate tools that are going to be used.

B.      Touch the case to discharge static.

C.      Remove loose jewelry.

D.      Refer to manufacturer documentation.

 

Correct Answer: B

 

 

QUESTION 505

A SOHO environment utilizes network hardware address filtering to minimize unauthorized use of

its network infrastructure. A technician has been asked to install a shared network printer in the

environment. Which of the following MUST the technician know in order to add the printer to the

environment?

 

A.      IP address of the printer.

B.      MAC address of the printer.

C.      Subnet mask of the network.

D.      Firmware version of the printer.

 

Correct Answer: B

 

 

QUESTION 506

Which of the following is an example of an APIPA address?

 

A.      4.2.2.2

B.      10.23.145 90

C.      169.254.44.157

D.      192.168.32.59

 

Correct Answer: C

 

 

QUESTION 507

An upset customer, Anne, calls in to a repair center to report that her new computer is not

working. Anne berates the technician and insists someone repair her computer as soon as

possible. The technician should do which of the following? (Select TWO).

 

A.      Maintain a positive attitude.

B.      Recommend wine use another repair center.

C.      Place Anne on hold to allow her to calm down.

D.      Follow up with Anne at a later date to verify satisfaction.

E.       Offer different repair options if possible.

F.       Listen and do not interrupt the customer.

 

Correct Answer: AE

 

 

 

QUESTION 508

A technician installed a new docking station for a user and they have lost the ability to connect to

the network. Which of the following is the MOST likely reason?

 

A.      DHCP is disabled.

B.      The network is down.

C.      Device drivers are not loaded.

D.      The product is not compatible.

 

Correct Answer: C

 

 

QUESTION 509

Which of the following is used to detect and correct a single bit error in a memory DIMM?

 

A.      RIMM

B.      ECC

C.      Parity

D.      8b10b encode/decode

 

Correct Answer: B

 

 

QUESTION 510

Which of the following ISP types requires an RJ-11 connection to the PC?

 

A.      Cellular

B.      Cable

C.      Dial-up

D.      WiMAX

 

Correct Answer: C

 

 

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