Ensurepass

QUESTION 51

A technician realizes the problem Ann, a customer, is having before she is done explaining all the

symptoms. Which of the following is the BEST action for the technician to take?

 

A.      Continue listening to Ann’s explanation until she is finished then refer her to a website so she

can find the proper resolution.

B.      Ask Ann to repeat the problem and all the symptoms several times in order for the technician

to verify all the facts.

C.      Finish listening to Ann’s explanation without interrupting if it will not take an excessive

amount of time.

D.      Politely tell Ann that the technician knows the proper solution and that no further

explanation is necessary.

 

Correct Answer: C

 

 

QUESTION 52

The SODIMM memory form factor is generally used in which of the following?

 

A.      Laptops

B.      Servers

C.      Desktops

D.      Workstations

 

Correct Answer: A

 

 

QUESTION 53

Which of the following should be used when building a high-end graphics workstation for CAD

applications? (Select TWO).

 

A.      Main memory of 8 GB or more.

B.      PCI-e video card with large amount of memory.

C.      More than 4 accessible USB 2.0 ports.

D.      A 32-bit OS to handle the large amount of expected disk I/O.

E.       An eSATA external drive.

 

Correct Answer: AB

 

 

QUESTION 54

Which of the following items describes the function of an inverter module used in a laptop?

 

A.      Supplies DC to the backlight.

B.      Supplies AC to the LED panel.

C.      Converts AC to DC for the backlight.

D.      Converts DC to AC for the backlight.

 

Correct Answer: D

 

 

QUESTION 55

A composite cable connects to which of the following connectors?

 

A.      HDMI

B.      S-video

C.      DVI

D.      RCA

 

Correct Answer: D

 

 

QUESTION 56

Which of the following network devices would a client use to store data?

 

A.      Access point

B.      Bridge

C.      Firewall

D.      NAS

 

Correct Answer: D

 

 

QUESTION 57

Which of the following is a private class B IP address?

 

A.      10.0.15.1

B.      172.16.0.1

C.      172.33.1.1

D.      192.168.1.1

 

Correct Answer: B

 

 

QUESTION 58

Which of the following is the subnet mask for a Class C IP address?

 

A.      10.0.0.1

B.      192.168.1.1

C.      255.255.0.0

D.      255.255.255.0

 

Correct Answer: D

 

 

QUESTION 59

Please click on the exhibit button. Which of the following connector types is displayed?

 

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A.      BNC

B.      Din-6

C.      DisplayPort

D.      DB-15

 

Correct Answer: D

 

 

QUESTION 60

Which of the following should be avoided when installing a laser printer?

 

A.      Surge protector

B.      UPS

C.      RJ-45 connector

D.      Toner

 

Correct Answer: B

 

 

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