Which of the following ports is used by default for IMAP traffic?


A.      53

B.      110

C.      143

D.      443


Correct Answer: C




A technician is asked to verify that a CAT5 patch cord, created by another technician, is in working

order. Which of the following tools should the technician use to verify the patch cord?


A.      Multimeter

B.      Toner probe

C.      Loopback plug

D.      Cable tester


Correct Answer: D




A dial-up modem uses which of the following types of connectors?


A.      RJ-11

B.      RG-59

C.      RJ-45

D.      RG-6


Correct Answer: A




A technician installs a new high-end gaming card into a computer but is not seeing any video.

Which of the following power connectors did the technician MOST likely forget to install?


A.      4/8-pin 12v

B.      6/8-pin Molex

C.      20-pin main

D.      24-pin main


Correct Answer: B






Which of the following should a technician do FIRST after receiving a call from a customer asking

for assistance?


A.      Confirm the user and the associated issue.

B.      Confirm the hardware make, model, and serial number.

C.      Escalate the call to a supervisor.

D.      Assign the appropriate status for the problem.


Correct Answer: A




Which of the following would be the BEST response a technician should give a customer who

inquires about how long it will take to repair their PC?


A.      The technician should ask the customer when they would like the computer to be completed.

B.      Inform the customer that others will be helped first, but they will complete the repair as

soon as possible.

C.      Based on the technician’s assessment, give the customer an estimated time of completion.

D.      Ask the customer to check in with the technician daily, until all work is completed.


Correct Answer: C




Which of the following display types uses a charged gas method of illumination?


A.      OLED

B.      CRT

C.      LED LCD

D.      Plasma


Correct Answer: D




Which of the following laptop hardware components requires a re-soldering process in order to

replace properly?


A.      Mini PCIe wireless card

B.      Heat sink

C.      DC jack

D.      Li-Ion battery

Correct Answer: C




A user, Ann, is experiencing headaches and motion sickness symptoms when using her new

computer monitor. Which of the following can a technician adjust to help Ann?


A.      Privacy filter

B.      Refresh rate

C.      Use a digital signal

D.      Brightness


Correct Answer: B




Which of the following protocols is used by a server to assign IP addresses?


A.      DNS

B.      SMTP

C.      LDAP

D.      DHCP


Correct Answer: D



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