A technician is testing the voltages of connectors on the motherboard. Which of the following

connectors would give a reading of 12V?


A.      USB

B.      Molex

C.      SATA

D.      IEEE 1394


Correct Answer: B




A company would like to connect multiple departments into one network operations center

(NOC), yet provide each department with autonomy from one another and enable them to share

their high speed Internet connection. Which of the following devices would BEST enable the NOC

to accomplish this?


A.      Repeater

B.      Switch

C.      Hub

D.      Bridge


Correct Answer: B




A technician needs to set up three wireless AP’s in a single small office building. Which of the

following channels should the technician select (one channel per AP) to ensure the APs do not

interfere with each other? (Select THREE).


A.      1

B.      3

C.      5

D.      6

E.       7

F.       8

G.      10

H.      11


Correct Answer: ADH




A customer has a shared printer on their front desk. Both the printer and computer are heavily

utilized on a daily basis. The user states the computer is constantly bogged down when they print

a large document and would like it fixed. The BEST solution would be to:


A.      remove the printer share from the network

B.      attach the printer to a print server

C.      purchase inexpensive inkjet printers for all users

D.      move the print share to another computer


Correct Answer: B




A technician is troubleshooting a desktop system that is shutting down randomly after short time

periods. After accessing the system BIOS, the technician checks various data from the

motherboard sensors. Which of the following would indicate an issue with the system?


A.      The hard drive temperature is 30° Celsius.

B.      Power supply is providing +12v and +5v.

C.      CPU fan RPM value is 0.

D.      The number of physical processors value is 1.


Correct Answer: C




A customer reports that when they try to boot their desktop computer and have their MP3 player

attached, it fails to boot. When the MP3 player is not attached, the computer boots properly.

Which of the following will correct this issue and allow the computer to boot with or without the

MP3 player attached?


A.      Disable USB hard drives in the boot options.

B.      Move Optical drives up in the boot order.

C.      Disable legacy USB support.

D.      Enable Network in the boot options.


Correct Answer: A




Which of the following bus speeds is supported by PC2-5300 and PC2-4200?


A.      333Mhz

B.      533Mhz

C.      666Mhz

D.      800Mhz


Correct Answer: B




Which of the following are steps to take before replacing or updating the memory in a laptop?

(Select TWO).


A.      Unplug the AC power adapter.

B.      Remove the keyboard and touchpad.

C.      Separate the screen from the base.

D.      Remove the battery.

E.       Remove all of the screws from the bottom of the case.


Correct Answer: AD




Which of the following network topologies is the MOST likely to affect other downstream devices

if an issue occurs?


A.      Mesh

B.      Bus

C.      Star

D.      Ring


Correct Answer: B




Which of the following private network types would MOST likely be used for a corporation with

100,000 employees?


A.      Class A

B.      Class B

C.      Class C

D.      APIPA


Correct Answer: A



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