A small computer repair office has carpeted flooring. Which of the following accessories would

BEST prevent against random electrical static damage?


A.      Grounded 3 prong AC wall sockets

B.      ESD mats

C.      ESD wristbands

D.      Surge suppressors


Correct Answer: B




Which of the following types of connectors is used on a VGA cable?


A.      DVI-A

B.      RCA

C.      DE-15

D.      BNC


Correct Answer: C




Joe, a user, needs to connect a MIDI device to his computer, but the PC does not have the

appropriate port. Which of the following add-ons would MOST likely have the port the PC needs?


A.      Network Interface Card

B.      TV Capture Card

C.      Video Card

D.      Sound Card


Correct Answer: D




A user is explaining a problem they are having to a technician. During the explanation the

technician determines what the cause of the problem is. Which of the following should the

technician do?


A.      Wait until the user finishes their explanation and then offer advice.

B.      Ignore the remainder of the user’s explanation and then offer advice.

C.      Interrupt the user so that the user does not have to offer more than is needed.

D.      Make a gesture to the user to let the user know that no more explanation is needed.


Correct Answer: A




A user reports that a thermal printer is leaving the same part of every printed label blank. Which

of the following steps should the technician perform FIRST?


A.      Clean the element.

B.      Replace the printer.

C.      Replace the labels.

D.      Check the printer drivers.


Correct Answer: A




Which of the following is the MOST common connection type for external CD-ROM drives?


A.      USB

B.      Ethernet

C.      FireWire

D.      eSata


Correct Answer: A




Which of the following devices requires 3.3V of power from the motherboard?


A.      SLI Video Card

B.      DVD-ROM Drive

C.      USB Port

D.      Serial Port Card


Correct Answer: D




Multicast addresses fall in which of the following classful address ranges?


A.      Class A

B.      Class B

C.      Class C

D.      Class D

E.       Class E


Correct Answer: D




Which of the following translates digital signals into analog for transmission over phone lines?


A.      SAN

B.      VoIP

C.      Modem

D.      Bridge


Correct Answer: C




Which of the following cable types typically transmits the video from an analog security camera

back to the CCTV system?


A.      CAT5e

B.      CAT6

C.      RG-59

D.      STP


Correct Answer: C



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