A brand new datacenter has been wired with all CAT6a wiring. A technician has been tasked to

immediately install and boot up an already configured mission critical file server. Prior to turning

the server on, the technician realizes that they had brought CAT5e patch cords by mistake. Which

of the following should the technician do?


A.      Install the CAT5e cable, boot the server and then return and replace it later.

B.      Inform the customer and recommend temporarily using the CAT5e cable.

C.      Install the CAT5e cable, document the installation and leave the premises.

D.      Inform the customer that the server will be available as soon as a CAT6a cable is acquired.


Correct Answer: B




Which of the following helps law enforcement show accountability for evidence as it was



A.      Drive hashing

B.      Chain of custody

C.      Drive image creation

D.      Court subpoena


Correct Answer: B




A technician has been asked to install a printer on a Windows 7 machine. Through which of the

following Control Panel utilities will the technician install the printer?


A.      Printers and Devices

B.      Printers

C.      Devices and Printers

D.      Printers and Faxes


Correct Answer: C




A technician has been asked to share a laser printer amongst the users in an HR workgroup. The

printer will need to be accessed from distances up to 200 feet through no more than one to two,

hollow, dry board walls. Which of the following methods should be used?


A.      802.11x

B.      PAN

C.      USB

D.      Infrared (IR)


Correct Answer: A




A technician has been asked to identify the unknown network addresses from a series of printers

attached to the network via external hardware printer servers. Which of the following will

provide the technician with the necessary information?


A.      Performing a device self test print page from each printer.

B.      Performing a device print page from each print server.

C.      Performing a device factory reset on each print server.

D.      Performing a PING of each device address without the FQDN.


Correct Answer: B




RAID 5 requires a minimum of how many hard drives?


A.      1

B.      2

C.      3

D.      4


Correct Answer: C




When installing a floppy drive data cable, it is important for a technician to ensure which of the

following? (Select TWO).


A.      Availability of compatible power connectors.

B.      Adequate hard drive capacity.

C.      Correct CPU clock speeds.

D.      Correct Master/Slave jumper settings.

E.       Proper orientation of the data cable.


Correct Answer: AE




A laser multi-function device in an office is able to scan documents, but users are reporting that

when they try to make copies they receive an error. Which of the following troubleshooting steps

should a technician try FIRST?


A.      Apply a new preventative maintenance kit.

B.      Ensure the MFD is connected and on the network.

C.      Replace all empty ink cartridges in the MFD.

D.      Check the toner level to see if it is low.


Correct Answer: D




When installing a laptop at a desk that will be using stationary dual monitors, which of the

following ports should be used? (Select TWO).


A.      VGA

B.      IEEE 1394

C.      PCIe

D.      PCMCIA

E.       ExpressPort

F.       HDMI


Correct Answer: AF




Which of the following is the maximum throughput of a USB 3.0 connection?


A.      800 Mbps

B.      3 Gbps

C.      4.8 Gbps

D.      10 Gbps


Correct Answer: C



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