Ensurepass

QUESTION 141

Ann, a user, has brought her laptop in for service. She reports that her battery is at 100%, but whenever it is unplugged it immediately shuts down. Which of the following should the technician do?

 

A.      Replace the battery

B.      Change power settings to balanced

C.      Replace the power adapter

D.      Enable APM in the BIOS

 

Correct Answer: A

 

 

QUESTION 142

A technician recently created an email account for a new user, Joe. On the second day, Joe reports his email account is full of spam even though he has not given out his address. Which of the following should the technician do to resolve the issue?

 

A.      Turn on windows firewall

B.      Click the unsubscribe link in the spam

C.      Run an anti-spyware scan

D.      Install privacy filter

 

Correct Answer: C

 

 

QUESTION 143

DRAG DROP

Drag and drop the following Windows 7 versions in order according to their feature-sets, from MOST to LEAST.

 

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Correct Answer:

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QUESTION 144

DRAG DROP

Drag and drop the following Windows Versions to the correct feature on which they are found. Windows Versions may be used more than once.

 

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Correct Answer:

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QUESTION 145

A user is having trouble connecting to the Internet. Which of the following commands should a technician use, from the user’s workstation, to ensure that the workstation has a valid IP address?

 

A.      NETSTAT

B.      PING

C.      IPCONFIG

D.      TRACERT

 

Correct Answer: C

 

 

QUESTION 146

Which of the following operating systems supports full BitLocker functionality?

 

A.      Windows XP

B.      Windows 7 Professional

C.      Windows Vista Home

D.      Windows 7 Enterprise

 

Correct Answer: D

 

 

QUESTION 147

Which of the following protocols could a technician use to connect a smartphone to an email server? (Select TWO).

 

A.      SMTP

B.      POP3

C.      HTTP

D.      SNTP

E.       ICMP

 

Correct Answer: AB

 

 

QUESTION 148

Which of the following should a technician do FIRST to secure a mobile device?

 

A.      Assign a passcode

B.      Download updates

C.      Disable GPS

D.      Install antivirus

 

Correct Answer: A

 

 

QUESTION 149

When running Windows XP, which of the following would give a list of switches for the CHKDSK command?

 

A.      chkdsk ~?

B.      chkdsk 😕

C.      chkdsk /?

D.      chkdsk ?

 

Correct Answer: C

 

 

QUESTION 150

Which of the following commands would a technician use to move one directory above or below the one the technician is currently in?

 

A.      DIR

B.      RD

C.      CD

D.      MD

 

Correct Answer: C

 

 

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