A technician has installed the hardware for a SOHO wired network. Which of the following is the FIRST step to securing the network?


A.      Enable MAC filtering.

B.      Change default usernames and passwords.

C.      Disable unused ports.

D.      Assign static IP addresses.

Correct Answer: B




A bank is upgrading some clerical users’ PCs. Which of the following would be the MOST appropriate method for erasing the data on the old PCs?


A.      Drive degauss

B.      Standard format

C.      Change the jumpers on the hard drive

D.      Quick format


Correct Answer: A




Which of the following is a security threat that uses email to trick users?


A.      Phishing

B.      Virus

C.      Spyware

D.      Shoulder surfing


Correct Answer: A




A user reports that the desktop PC shuts down 10 minutes after turning it on in the morning. When the technician moves the PC, it sounds like there are loose parts sliding around in the case. Which of the following is the MOST likely explanation for the PC shutting down?


A.      The CMOS battery is bad.

B.      A memory module has become unseated.

C.      The heat sink retaining clip has broken loose.

D.      The hard drive cable was disconnected.


Correct Answer: C




A technician is diagnosing a PC running Windows 7 which has been affected with an “NTLDR is missing” error message. Which of the following command line tools would BEST resolve the problem?


A.      Fixboot

B.      CHKDSK

C.      Scandisk

D.      DEFRAG


Correct Answer: A




A user reports that people are receiving emails from their account that the user never sent. Which of the following security measures would BEST resolve the problem?


A.      Check the boot.ini on the PC for malicious entries.

B.      Change the account password.

C.      Upgrade the email client to a newer version.

D.      Install a more expensive spam filter.


Correct Answer: B




A technician is repairing a workstation that exhibits random reboots at odd times of the day. Which of the following should be performed FIRST when troubleshooting the issue? (Select TWO).


A.      Check the PSU integrity.

B.      Check the CMOS battery.

C.      Check the video card integrity.

D.      Check the memory integrity.

E.       Check the optical drive integrity.


Correct Answer: AD




A technician is troubleshooting a PC that is not completing POST and merely provides an audible beep code. Which of the following should be the FIRST item checked?


A.      The type of IDE cable used for the hard drive.

B.      The CMOS battery charge.

C.      The amount of available power to the hard drive.

D.      The memory configuration.


Correct Answer: D




A user has an external hard drive which they forget to unplug before booting their machine. Each time this happens, an error shows on the screen which states “Boot sector missing – reboot to try again.” Which of the following would be the BEST way to resolve this?


A.      Change BIOS options to remove floppy drive from the boot order.

B.      Change BIOS options to remove USB device from the boot order.

C.      Change BIOS options to remove CD drive from the boot order.

D.      Set the SATA setting in BIOS to AHCI from IDE.


Correct Answer: B




A user states that their old notebook loses connectivity to the Internet several times a day at work and at home. The issue started after the wireless card was replaced. Which of the following items is MOST likely causing the issue?


A.      The motherboard drivers are not current.

B.      The drivers for the NIC need to be updated.

C.      The wireless on/off switch is not in the on position.

D.      The keyboard is faulty and turns the wireless NIC on and off.


Correct Answer: B



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