Browser redirection is caused by which of the following types of viruses?


A.      Hijack

B.      Trojan

C.      Worm

D.      Keylogger


Correct Answer: A




A technician receives an error every time a workstation boots up. The technician needs to find out what process is responsible for the error. Which of the following utilities would be used FIRST?


A.      System Control Panel

B.      Task Manager

C.      Event Viewer



Correct Answer: C




Which of the following tools would be used to connect CAT5e cabling to a patch panel?


A.      Punch down

B.      Wire strippers

C.      Loopback plugs

D.      Crimper


Correct Answer: A




A user has a perimeter firewall and up-to-date antivirus software. The user is asking what else they can do to improve their security. Which of the following will have the MOST impact on network security? (Select TWO).


A.      Install additional antivirus software

B.      Disable screen savers

C.      Conduct a daily security audit

D.      Assign security rights based on job roles

E.       Use strong passwords


Correct Answer: DE




A user states that when they power on their computer, they receive a “Non-bootable drive” error.  The user works with external storage devices to transport data to their computer. The user stated that the computer worked fine the day before. Which of the following should be checked FIRST to resolve this issue?


A.      Jumper settings

B.      Device boot order

C.      PXE boot settings

D.      Hard drive cable


Correct Answer: B




A service technician is installing a second hard drive on a desktop PC running Windows 7. The second hard drive is the same make and model of the first hard drive. The technician would like to provide data redundancy. Which of the following should the technician use to accomplish this?


A.      Disk Management

B.      Device Manager

C.      System Configuration

D.      Data Sources


Correct Answer: A




A technician is trying to troubleshoot an issue on a Windows 7 computer remotely, but is unable to PING the computer. The technician verified that the computer is turned on, has network connectivity, and can get to the Internet. Which of the following is MOST likely the issue?


A.      The technician does not have permissions.

B.      Local security policy settings is incorrect.

C.      Wake-on-LAN is disabled.

D.      Windows firewall is enabled.


Correct Answer: D



An Internet browser’s cookie could be classified as which of the following?


A.      Rootkit

B.      Phishing

C.      Malware

D.      Spyware


Correct Answer: D




A technician is working on a workstation that is receiving read/write failures when trying to access a particular file. Which of the following commands should the technician use to resolve this issue?



B.      FORMAT

C.      CHKDSK

D.      FDISK


Correct Answer: C




A technician is tasked with changing the account lockout threshold to 30 minutes in Windows 7. Which of the following should the technician use to accomplish this task?


A.      User Access Control

B.      Windows Security Center

C.      Local Security Policy

D.      Users and Groups


Correct Answer: C



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