A technician discovers a networked computer has been infected with a zero day virus. Which of the following is the FIRST thing that should be done to the workstation?


A.      Document the symptoms of the virus.

B.      Turn off the computer using the power switch.

C.      Unplug it from the network.

D.      Run an antivirus update and then a full scan.


Correct Answer: C




Which of the following is the BEST definition of what an accelerometer does?


A.      Prolongs battery life.

B.      Calculates the rotation of a device.

C.      Measures velocity in a given direction.

D.      Makes the device run with more speed.


Correct Answer: C




Which of the following are examples of physical security? (Select TWO).


A.      Badges

B.      Anti-virus

C.      Encryption

D.      Firewalls

E.       Locked doors


Correct Answer: AE




Which of the following scenarios BEST defines phishing?


A.      A user receives an email from a friend to download a picture but the file format ends in .exe.

B.      A user receives a pop-up message about a virus from a company that states that if they buy this product it will remove the virus.

C.      A user receives a message about unwanted activity from their antivirus asking to remove the suspect file.

D.      A user receives an email from a person in another country with a story as to why they need help with a financial arrangement.


Correct Answer: D




Which of the following would be the BEST way to combat social engineering?


A.      User education

B.      Deny social networks through the firewall

C.      Badges

D.      Strong password usage


Correct Answer: A




Which of the following components would a user MOST need when building a virtual server? (Select TWO).


A.      Networking speed

B.      High-end sound card

C.      RAM

D.      High-end video card

E.       HDMI

F.       CPU


Correct Answer: CF




Which of the following commands would a technician use to map a network share?


A.      NET



D.      COPY


Correct Answer: A




A user is reporting their web browser is not going to the site they are attempting to access. Which of the following would BEST resolve this?


A.      Delete all Internet cookies.

B.      Ensure the user is not utilizing a proxy server.

C.      Remove all Internet shortcuts.

D.      Clear all Internet cache and saved passwords.


Correct Answer: B




A technician is called onsite to solve a network connection error. Upon arrival, the technician observes a message on the screen stating there is no boot drive found. Which of the following steps should the technician take NEXT?


A.      Repair the boot up sequence using recovery console.

B.      Restart the system, booting from a system recovery disk.

C.      Restart the system to verify the proper boot sequence.

D.      Inform the customer the hard drive has crashed and replace the drive.


Correct Answer: C




The technician is dispatched to a user’s home to secure a wireless network. The SOHO user has only one system to connect wirelessly, yet wishes to protect their Wi-Fi from unauthorized use.  Which of the following will BEST meet the user’s requirements?


A.      Configure the router to allow access by MAC address.

B.      Configure the use of DHCP.

C.      Configure the use of static IP addresses.

D.      Configure the network to utilize a proxy.


Correct Answer: A



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