A user would like to run a copy of Windows XP for testing; however, the user is currently using a Windows 7 PC. Which of the following technologies should a technician recommend in order for the user to have access to both systems simultaneously?


A.      Purchase a second PC

B.      KVM switch

C.      Dual boot

D.      Virtualization


Correct Answer: D




When putting a mobile device into airplane mode, which of the following features is typically disabled? (Select TWO).


A.      Bluetooth

B.      Multi-touch ability

C.      Data encryption

D.      Cellular data

E.       Wireless


Correct Answer: DE




IT suspects that other people are frequently making changes to a computer when a user leaves their desk. Which of the following security policies can be implemented in order to prevent this situation?


A.      Auto-lock

B.      Password complexity

C.      Change the default username

D.      Disable the guest account


Correct Answer: A




A client has asked a technician about drive sanitation and wants to know what the difference is between overwriting a drive and formatting a drive. Which of the following would be the BEST response from the technician?


A.      “Overwriting writes 1s and 0s to a hard drive replacing the data, while formatting only clears the reference to the data and only overwrites as space is used.”

B.      “Nothing is different. They both destroy the data so no one can recover it.”

C.      “Overwriting writes 1s and 0s to the drive replacing only the user’s data but not the OS data, while formatting destroys the hard drive.”

D.      “Overwriting replaces all the data with a single file that fills the hard drive destroying the data, while formatting erases all the data.”


Correct Answer: A




Windows Virtual PC is designed to:


A.      Allow a user to run older programs in a Windows XP environment.

B.      Allow a user to share a printer to any user on the Internet.

C.      Give the user the ability to run multiple operating systems on a tablet.

D.      Give the user the ability to run 64-bit applications in virtual mode.


Correct Answer: A




Which of the following is a new feature of iOS 5?


A.      Ability to dual boot the Android OS.

B.      Ability to run native PC applications.

C.      Ability to perform iTunes backups.

D.      Ability to perform untethered updates.


Correct Answer: D




The technician is dispatched to look at a user’s laptop. The user reports the system shuts down after 30 minutes of field use. The technician notices the battery is not fully charging. Which of the following should the technician perform to resolve this?


A.      Remove the battery and connect it to a commercial battery charger.

B.      Discharge the battery using a static mat.

C.      Change the power setting on the laptop to use less power.

D.      Replace the battery.


Correct Answer: D




A new application is installed which adds three new services to a customer’s PC. The customer asks for help, because the new application will not start. A technician investigates and finds that one of the services has failed to start. They attempt to manually start the service but it fails. Where should the technician look NEXT for more information? (Select TWO).


A.      Task Manager

B.      System registry

C.      Log files for the new application

D.      Event Viewer

E.       %SystemDir%System32Drivers


Correct Answer: CD




A technician is installing a new wired router and needs to disable all the ports currently not in use. The documentation for router mentions the web interface for the router is available by default at In which of the following ways would the technician go about doing this?


A.      Place labels on top of all the ports that are not to be used.

B.      Manually set the IP address to, and then access the website at

C.      Use an Internet browser to access the router configuration at

D.      Use Windows Explorer and search for a file called


Correct Answer: C




A technician is changing out a toner cartridge in a high volume printer. As they are removing the empty cyan cartridge, a large amount of blue powder falls out onto rollers in the immediate area. Which of the following should the technician do NEXT?


A.      Immediately leave the scene and sound an emergency to security.

B.      Use a toner vacuum to remove the spilled toner from the undesired surfaces.

C.      Use compressed air to remove the spilled toner from the undesired surfaces.

D.      Use the maintenance kit to remove and replace the affected parts.


Correct Answer: B



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