A technician responds to a hardware issue with a server. The technician discovers that one of the hard drives in the server has failed. The server is set up in a RAID 1 configuration. Which of the following steps would the technician perform NEXT?


A.      Remove the hard drive and back up the data.

B.      Run CONVERT on the hard drive.

C.      Reboot the server.

D.      Swap hard drive and rebuild array.


Correct Answer: D




When removing the top case from a laptop, which of the following, besides hand tools, should a technician have on hand to assure correct disassembly and reassembly? (Select TWO).


A.      A millimeter and a toner probe.

B.      A large cloth to spread the screws and disassembled parts on.

C.      A writing pad for documentation and a marker to label cables.

D.      A manufacturer’s technical manual for the model of the laptop.

E.       A container with separated areas to store different size screws.


Correct Answer: DE




A user states that when they logon to their computer sometimes they get an IP conflict error. The user computer is configured with a static IP. Which of the following is the problem?


A.      Duplicate IP exist on the network.

B.      DHCP server needs to be rebooted.

C.      Network adapter driver needs to be updated.

D.      Bad network adapter.


Correct Answer: A




A user has recently installed Windows 7 on a computer. They ran Windows updates, updated the firmware and installed a printer. The user accessed a P2P application and now they are getting a large amount of browser pop-ups. Which of the following is MOST likely the cause of the pop-ups?


A.      Phishing

B.      Malware

C.      Proxy redirect

D.      Firmware


Correct Answer: B




Users are reporting that their laser printer is picking up multiple pages. The printer has very high utilization. Which of the following should be performed to resolve this issue?


A.      Use a maintenance kit

B.      Calibrate the printer

C.      Replace the toner

D.      Replace the fuser


Correct Answer: A




Which of the following statements is true about XP mode in Windows 7?


A.      Windows XP mode was only available in Windows Vista and it is not available in Windows 7.

B.      Only the Professional and the Ultimate versions support Windows XP mode.

C.      All versions of Windows 7 support Windows XP mode when the feature is installed.

D.      Only the Ultimate version of Windows 7 supports Windows XP mode.


Correct Answer: B




Which of the following is true about a file when it is copied from an NTFS to a FAT32 partitions?


A.      The file owner is preserved.

B.      All of the file permissions are lost.

C.      All file permissions must be reassigned.

D.      The file name becomes case insensitive.


Correct Answer: B




A technician wants to ensure that only authorized administrators can make configuration changes to the company’s wireless router. Which of the following MUST the technician change to prevent unauthorized users from modifying the access point configuration?


A.      MAC address filters

B.      Manufacturer password

C.      Default SSID

D.      Configure encryption


Correct Answer: B




If a customer wants to create a multi-boot PC with different editions of Windows, which of the following is MOST important to consider?


A.      Using multiple partitions

B.      Using multiple hard drives

C.      Using a single partition

D.      Using a PXE boot scheme


Correct Answer: A




Which of the following utilities would a technician use on a Windows Vista or Windows 7 machine to configure what applications are allowed to send/receive data over the LAN connection?


A.      Users and Groups

B.      Windows Firewall

C.      Registry Editor

D.      Task Scheduler


Correct Answer: B



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