Which of the following display types may be practical for a laptop format, but has limited uses due to heat considerations?


A.      LCD

B.      Plasma

C.      LED

D.      CRT


Correct Answer: B




Which of the following would be the BEST means of maintaining data security for a mobile device that has been lost or stolen?


A.      Login attempt restrictions

B.      Locator service

C.      Remote wipe

D.      Passcode lock


Correct Answer: C




Which of the following steps would allow display output from a laptop to an external display? (Select TWO).


A.      Press the appropriate Function Key combination.

B.      A second video card in the Express card slot.

C.      Disconnect the integrated display.

D.      Enabling second monitor in the Windows Display Settings.

E.       Loading external monitor drivers on the laptop.


Correct Answer: AD




Which of the following allows a hidden backdoor to be used for access to workstations on the Internet?


A.      Firmware

B.      Rootkits

C.      SQL injection

D.      Cross-side scripting


Correct Answer: B




Which of the following allows a user to enable XP mode?


A.      Windows Vista Home Premium

B.      Windows 7 Professional

C.      Windows 7 Home Premium

D.      Windows Vista Ultimate


Correct Answer: B




A user states they have rebooted the printer and it is displaying “PC load letter”. Which of the following is the MOST likely cause?


A.      The printer needs to be rebooted.

B.      The printer is out of paper.

C.      The fuser needs to be replaced.

D.      The toner cartridge is low.


Correct Answer: B




A technician needs to remove the ability of standard users to shut down or restart a shared computer. Which of the following commands can be used to accomplish this task?


A.      services.msc

B.      shutdown.exe

C.      bootrec.exe

D.      gpedit.msc


Correct Answer: D




A user reports that all print jobs sent to a certain printer that require legal sized paper are not printing. However, standard size paper jobs are printing correctly. A technician checks the paper tray and verifies that it is loaded with legal size paper. Which of the following is the MOST likely cause of the problem?


A.      The printer is not designed to print legal sized pages.

B.      The print queue is holding jobs from printing.

C.      The paper weight is too heavy for the printer.

D.      The paper size for the tray is incorrect in the printer setup.


Correct Answer: D




Which of the following directory paths is the default profile folder for User1 in Windows 2000?


A.      C:UsersUser1

B.      C:User1

C.      C:Documents and SettingsUsersUser1

D.      C:Documents and SettingsUser1


Correct Answer: D




A user reports that a computer reboots several times a day unexpectedly. Configuration management shows that the machine recently had a second hard drive and a DVD-ROM burner installed. Which of the following BEST describes the troubleshooting steps?


A.      Replace the primary and secondary hard drive with one larger capacity unit. Now only one drive will be connected which reduces the need for the extra drive.

B.      Have the user maintain a log of what application is in use when the machine reboots. Once a pattern is established, the problem can be further evaluated.

C.      Determine the available wattage offered by the power supply and ensure it meets the power needed for all of the system components.

D.      Replace the user’s computer with a more robust workstation.


Correct Answer: C



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