A technician is replacing a defective DVD drive. After installing the new device, the BIOS does not recognize the DVD drive. Which of the following is MOST likely the solution?


A.      Install the drivers for the new drive.

B.      Change the jumper settings on the drive.

C.      Replace the SCSI cable to the drive.

D.      Replace the defective new drive.


Correct Answer: B




A technician is troubleshooting a laptop LCD monitor with an extremely dim screen. Which of the following is the cause?

A.      Backlight failure

B.      External monitor needs to be installed

C.      Keyboard failure

D.      Laptop is running on battery power


Correct Answer: A




A technician is tracing a cable from a desk back to a patch panel in the wiring closet. The cables are not labeled. Which of the following tools would BEST trace the cable?


A.      Loop back plugs

B.      Induction toners

C.      Wire fish tape

D.      Cable tester


Correct Answer: B




Which of the following utilities would a technician use to verify that a sound card is correctly installed on a PC?


A.      Task Manager

B.      Device Manager

C.      Disk Manager

D.      Performance Monitor


Correct Answer: B




A user is unable to receive FTP antivirus updates from the vendor but has network connectivity. Which of the following settings should be checked? (Select TWO).


A.      Port 21 is open

B.      Port 22 is open

C.      Port 23 is open

D.      Port 25 is open

E.       The proxy setting in the antivirus application


Correct Answer: AE




Two employees share a computer. The computer has a locally attached USB printer. Both users are local administrators of the computer. Both employees login under their own accounts. Employee A can print with no issue; however, employee B cannot. No error messages are reported. Which of the following is MOST likely the problem?


A.      Employee B is using a faulty USB cable.

B.      Employee B does not have permission to print to the local printer.

C.      Employee B needs to update the printer driver.

D.      Employee B`s profile is set to use a virtual printer as the default printer.


Correct Answer: D




A Windows XP system stops booting with the error message ‘NTLDR is missing’. Which of the following is the BEST resolution for this problem?


A.      fixmbr

B.      Perform a clean install of Windows XP.

C.      fixboot

D.      Format and restore the system.


Correct Answer: C




After installing a single new RIMM memory module the system fails to start properly or recognize the new memory. Which of the following is MOST likely the problem?


A.      The module is not installed properly.

B.      RIMM modules must be installed in pairs.

C.      The modules capacity is too large.

D.      The incorrect drivers were loaded.


Correct Answer: B




A customer states that their laptop has stability issues after a recent memory upgrade. Which of the following is the MOST likely cause?


A.      The system takes a 144-pin SODIMM and a 72-pin SODIMM was installed.

B.      The memory does not meet Windows HCL standards.

C.      The memory module is not registered.

D.      The memory is not properly seated.


Correct Answer: D




A technician upgrades a computer from Windows XP Media Center Edition to Windows Vista Home Premium. After the upgrade Aero will not turn on. The system has a 2.4 GHz processor, 1GB of RAM, and a DirectX 7 video card. Which of the following will resolve this issue?


A.      Aero cannot be used on Windows Vista Home Premium.

B.      Upgrade the video card to a DirectX 9 compatible card.

C.      Upgrade the video driver.

D.      Upgrade the RAM to 4GB.


Correct Answer: B



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