Ensurepass

QUESTION 481

After rebooting, a technician sees the Windows logo but when Windows boots up, no video

appears. Which of the following options would be the QUICKEST way to restore the computer?

 

A.      VGA Mode

B.      Last Known Good Configuration

C.      Safe Mode with Networking

D.      Safe Mode

 

Correct Answer: B

 

 

QUESTION 482

Physically observing a user input a code or password is known as:

 

A.      Social engineering

B.      Shoulder surfing

C.      Tailgating

D.      Phishing

 

Correct Answer: B

 

 

QUESTION 483

Which of the following should be checked FIRST when troubleshooting a computer that

intermittently shuts down after heavy usage?

 

A.      Proper paper levels in the printer

B.      Inadequate available RAM

C.      Optical drive device drivers

D.      Central processing unit fan

 

Correct Answer: D

 

 

QUESTION 484

Which of the following commands shows the number of hops from a computer to the specified

destination?

 

A.      IPCONFIG

B.      NETSTAT

C.      PING

D.      TRACERT

 

Correct Answer: D

 

 

QUESTION 485

A computer’s time settings reset every time it is unplugged. This is a symptom of a faulty:

 

A.      Memory module

B.      Power supply

C.      Motherboard

D.      CMOS battery

 

Correct Answer: D

 

 

QUESTION 486

The computer was booting normally yesterday, but in the morning a message appears stating

“Operating System Not Found”. This can be caused by which of the following? (Select TWO).

 

A.      Bad memory module

B.      Bad USB controller

C.      Bad hard drive

D.      Bad IDE or SATA controller

E.       Bad CPU

Correct Answer: CD

 

 

QUESTION 487

A technician recently installed a new USB printer for a customer that is running Windows 7.

Windows automatically installed the drivers. When the user prints, the printout has a bunch of

symbols. Which of the following should the technician do NEXT?

 

A.      Install the vendor specific driver

B.      Replace the printer

C.      Check for Windows Updates

D.      Run antivirus application

 

Correct Answer: A

 

 

QUESTION 488

A company recently had a security breach and is now required to ensure that all data is removed

from a PC once it leaves the building. Which of the following should the technician perform?

 

A.      A standard format.

B.      Reset PC to factory default.

C.      A quick format.

D.      A low level format.

 

Correct Answer: D

 

 

QUESTION 489

A technician needs to verify that a user’s computer can connect to a particular server using

TCP/IP. Which of the following commands should the technician run?

 

A.      MSCONFIG

B.      IPCONFIG

C.      NET USE

D.      PING

 

Correct Answer: D

 

 

QUESTION 490

When a user tries to print, the OS slows down and appears to lock up. Shutting down the Print

Spooler Service restores the computer’s speed, but leaves the user unable to print. Which of the

following should be used FIRST to troubleshoot this problem?

 

A.      Rebuild print spooler files

B.      Hardware diagnostic software

C.      Event viewer

D.      Antivirus software

 

Correct Answer: C

 

 

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