A customer needs to setup their laptop for use with a proxy server to browse the web at work.  Which of the following areas would a technician need to visit to configure this on a Windows 7 system?


A.      System Protection

B.      Security Center

C.      Windows Firewall

D.      Internet Options


Correct Answer: D




Which of the following mobile device sync methods is easiest for the end user but requires more configuration on the part of the technician?


A.      Dock sync

B.      Encrypted wired sync

C.      Wireless sync

D.      Wired sync


Correct Answer: C




A PC is powering on but the only activity a technician can see is spinning fans. Which of the following components would MOST likely be at fault for such a condition? (Select TWO).


A.      SATA controller

B.      CPU

C.      Memory

D.      Hard drive

E.       Sound card


Correct Answer: BC




A user realizes they left their mobile phone in a taxi minutes after the car departs. Which of the following should be done to BEST ensure none of the private data on the phone is accessed?


A.      Passcode Lock

B.      GPS Tracking

C.      Remote Backup

D.      Remote Wipe


Correct Answer: D




A user’s PC has four hard drives in a RAID setup. After a single drive fails, the system will no longer boot and even rescue disks cannot see or access the volume. Which of the following RAID types was the user MOST likely using?


A.      0

B.      1

C.      5

D.      6


Correct Answer: A




A technician suspects that a recent virus they removed may have corrupted a necessary system file. Which of the following utilities can the technician use to verify the integrity of these critical files?


A.      msconfig

B.      sfc

C.      regsrv32

D.      fixmbr


Correct Answer: B




A corporate end user reports that random keys on their laptop are sticking. After taking the laptop in for repair a technician discovers that soda has been spilled inside the keyboard, possibly reaching other components inside the laptop. Which of the following should the technician do?


A.      Spray the sticky spots with compressed air and then scrape them off.

B.      Let the end user know that they are responsible for replacing the keyboard.

C.      Replace the keyboard and clean the interior of the laptop if necessary.

D.      Run the keyboard through a dishwasher cycle and dry thoroughly.


Correct Answer: C




Which of the following System Tools would be the BEST one to perform a regular archiving of information on a PC?



B.      XCOPY

C.      Backup

D.      System Restore


Correct Answer: C




A user states they have to reset the date and time on their computer every day. Which of the following hardware needs to be replaced to resolve this issue?


A.      Processor

B.      Hard drive

C.      CMOS battery

D.      Memory


Correct Answer: C




A user reports that they are receiving intermittent BSOD error messages. Which of the following tools should a technician use to determine which hardware is failing?


A.      POST card

B.      Memory diagnostics

C.      Performance monitor

D.      Loopback plug


Correct Answer: B



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