A technician installs a new SOHO wireless router to replace a failed router and users report

connectivity issues and IP errors. Which of the following is the MOST likely cause?


A.      Their server has gone down.

B.      There are too many static IP addresses on the network.

C.      The new router’s firewall is malfunctioning.

D.      Users need to refresh their IP configuration.


Correct Answer: D




A user reports that they can browse the local network but cannot reach the Internet. A technician

pings the local server and verifies the server responds but sites on the Internet do not. This could

be caused by which of the following? (Select TWO).


A.      Failed WINS server

B.      Failed router

C.      Disabled Windows firewall

D.      Bad NIC

E.       Failed gateway


Correct Answer: BE




A technician replaced a video card on a desktop PC. The technician powers on the PC to install

the device drivers. The PC boots up and goes through the POST, but the screen goes black when

trying to boot the operating system. Which of the following steps should the technician perform

NEXT to troubleshoot this issue?


A.      Flash the BIOS

B.      Reseat the video card

C.      Boot the PC in safe mode

D.      Replace the video card with a new one


Correct Answer: C




When a folder is copied into a shared folder, the permissions on that folder:


A.      Change ownership to the domain administrator.

B.      Inherit from the shared folder.

C.      Need to be manually recreated.

D.      Retain their original permissions.


Correct Answer: B




A user’s CRT monitor was damaged by a large magnet, resulting in a distorted image. Which of

the following can a technician do to BEST safely fix the monitor?


A.      Replace cathode ray tube

B.      Power cycle the monitor

C.      Run degaussing tools

D.      Adjust monitor’s brightness


Correct Answer: C




A user reports their network connection has limited or no connectivity. Which of the following

should a technician check FIRST?


A.      The proper NIC drivers are installed.

B.      The APIPA address has the proper gateway.

C.      The Proxy settings in Internet Options.

D.      The Ethernet cable is connected properly.


Correct Answer: D




Which of the following common security threats could be occurring when a user receives an

email with a link to login and change their username and password?


A.      Phishing

B.      DDoS

C.      Malware

D.      Spoofing


Correct Answer: A




A customer calls and states their display is very dark even with the brightness settings at

maximum. Which of the following is the MOST likely cause of this issue?


A.      Faulty backlight.

B.      Improper graphics settings.

C.      Graphics driver is out of date.

D.      Display is overheating.


Correct Answer: A




A customer has recently returned to the United States from a trade show in Europe. They report

none of their computers will power on. Which of the following is MOST likely the solution?


A.      Change the monitor settings from PAL to NTSC.

B.      The motherboard drivers need to be reloaded.

C.      The voltage settings on the power supply need to be changed.

D.      Change the keyboard settings.


Correct Answer: C




Targeted emails intended to compromise security are known as:


A.      rootkits

B.      phishing

C.      hijacking

D.      spoofing


Correct Answer: B



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