A user reports slow performance on their PC after importing some photos. Which of the

following maintenance tasks should a technician recommend in order to increase performance?


A.      Defragmentation

B.      Install new camera drivers

C.      Update anti-virus definitions

D.      Run CHKDSK


Correct Answer: A




A user has asked for a recommendation for a strong password. Which of the following passwords



A.      password!

B.      Pa$sw0rd

C.      pa$4w0rd

D.      thisismypsswrd1


Correct Answer: B




Which of the following would be the BEST choice to use when implementing a business virtual



A.      Thick client

B.      Thin client

C.      Media PC

D.      Remote desktop


Correct Answer: B




A user reports that their PC will not boot after multiple attempts. Which of the following should

be the technician’s FIRST response?


A.      “Are you able to log in?”

B.      “Do you see lights on the PC?”

C.      “Do you hear a clicking sound?”

D.      “Is the PC plugged in?”


Correct Answer: B




A technician discovers that a hard drive has died in a RAID 0 configuration. Which of the following

would be the outcome of this situation?


A.      The user will need to replace the PC.

B.      The technician will need to back up and replace the drive.

C.      The user will lose all non-backed up data.

D.      The technician will need to replace the drive and rebuild the array.


Correct Answer: C




A technician arrives at a customer’s location to do a memory upgrade on a laptop. However, the

technician’s tools were left in the work van. The customer offers a screwdriver, which they “use

all the time” on the laptop. Several screws are stripped on the laptop. Which of the following

would be the appropriate NEXT step?


A.      Return to the work van and get tools which contain the correct screwdriver.

B.      Instruct the customer on the importance of using proper tools.

C.      Replace the screws with ones that actually fit the customer’s screwdriver.

D.      Use the screwdriver provided by the customer, being careful not to further strip any of the



Correct Answer: A




A user belongs to groups that have read permission on a folder and NTFS create permission.

Which of the following BEST describes the access the user will have to files in the folder?


A.      Read and edit existing files but not create new files.

B.      Read and edit existing files and create new files.

C.      Create and read new files but not read or edit existing files.

D.      Read existing files but not edit or create new files.


Correct Answer: D




A user reports they have no display on their laptop. Which of the following would be checked

FIRST in order to narrow down the issue?


A.      Swap displays with an extra laptop.

B.      Plug an external monitor into the laptop, press the appropriate function keys, and look for an

output display.

C.      If the power indicator lights are lit assume the motherboard is good and order a replacement


D.      Remove the display bezel and ensure the display connector is in place.


Correct Answer: B




Which of the following is a business use case for desktop virtualization? (Select TWO).


A.      Circumvent software licensing

B.      Disaster Recovery

C.      Security Monitoring

D.      Software Testing

E.       Increased Storage Space


Correct Answer: BD




Which of the following is a best practice when securing passwords for a desktop? (Select TWO).


A.      Store on a flash drive.

B.      Place in an encrypted file.

C.      Place in a zip file.

D.      Passwords should be memorized.

E.       Store on an FTP.


Correct Answer: BD



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