A senior technician requests a diagnostic tool for checking external ports and connectors on computers and laptops. Which of the following tools would BEST accomplish this task?


A.      Wireless locator

B.      Corona wire

C.      Toner probe

D.      Loopback plugs


Correct Answer: D




After installing a new printer the organization determines that there are problems printing images and very large files. Which of the following will MOST likely resolve the issue?


A.      Update the drivers using WHQL drivers.

B.      Install additional memory to each computer.

C.      Install additional memory to the printer.

D.      Apply the latest OS service pack.


Correct Answer: C




Which of the following command line tools will terminate a non-system process without restarting the computer?


A.      Shutdown

B.      Kill

C.      Erase

D.      Break


Correct Answer: B




After accidentally removing a hard drive from a server with three drives in a RAID 5 configuration, a technician notices the server locks up and shuts down. Which of the following can the technician do to quickly fix the problem?


A.      Replace the RAID controller and boot.

B.      Reinsert the drive and boot.

C.      Plug the drive back in, the system will resume automatically.

D.      Remove all drives and rebuild the array.


Correct Answer: B




A customer calls an IT consultant to explain an issue they are having with their Windows 7 Professional PC. Windows Update attempts to install patches upon each startup but fails on the same single update. The customer has attempted to re-run Windows Update from Control Panel but the issue remains. Which of the following courses of action would BEST resolve the problem?


A.      Running a full DEFRAG on the system.

B.      Clearing the AppData temp folder entirely.

C.      Clearing the Windows Update download cache entirely.

D.      Uninstalling the Windows Update feature in Windows 7 and reinstalling it directly from the Microsoft website.


Correct Answer: C




A user reports that their wireless connectivity is being spotty. The issue seems to interrupt their wireless signal connection when the laptop screen is tilted forward or backward during operation.  When this happens, the entire wireless signal drops out until the screen is left in position for a good minute or so. Which of the following MOST likely explains what is happening?


A.      The hinges on the laptop screen are not strong enough to support the wireless signal cables.

B.      The wireless card is losing contact to its socket when the screen is opening/closing.

C.      The laptop is designed to work optimally with wireless when the screen is at a perfect 90 degree angle.

D.      The wireless signal cables are being crimped when the screen is opening/closing.


Correct Answer: D




A user states that they cannot connect to the network or the Internet. The technician determines the issue is that the computer has a static IP address and needs to use DHCP to work correctly.  The technician sets the NIC to automatically assign an IP address. Which of the following should the technician perform NEXT?


A.      Identify the type of network card and what Operating System the computer is running.

B.      Confirm the computer is back on the network and has Internet connectivity.

C.      They need to annotate what the static IP address was and inform the employee’s manager.

D.      They need to determine why the NIC was assigned a static IP address.


Correct Answer: B




After several passes with a malware removal program, the program keeps detecting the same malware infection after a reboot. Which of the following should be done to attempt to remove the offending malware?


A.      Run the malware removal program while disconnected from the Internet.

B.      Run the malware removal program in Windows Safe Mode.

C.      Reinstall the malware removal program from a trusted source.

D.      Set the malware removal program to run each time the computer is rebooted.


Correct Answer: B




A user, Joe, calls and states every few hours he is unable to connect to the Internet for several minutes but is able to access internal sites during this time. Which of the following tools would be used to find the issue with the network connection?







Correct Answer: A




A technician is trying to prevent a local application from reaching the web due to security concerns. Which of the following solutions could BEST prevent the application from reaching the web? (Select TWO).


A.      Configure the workstation for a static IP.

B.      Disable all wireless network connections.

C.      Remove shortcuts to the application.

D.      Block the application in Windows Firewall.

E.       Change network location to Work.

F.       Reroute the web address in HOSTS file.


Correct Answer: DF




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