EnsurepassQUESTION 51 Apple sells customer information to other marketers.   A. True B. False   Answer: B      QUESTION 52 Which of the following is NOT a valid example of the type of information that Apple collects from its customers?   A. Credit card information. B. Discussion blog postings mentioning Apple. C. Apple product serial number and date of purchase. D. Name, mailing address, phone number, email address.   Answer: B      QUESTION Read more [...]
EnsurepassQUESTION 41 Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?   A. What is the issue? B. What operating system are you using? C. Did you turn off the computer improperly? D. What steps have you taken to resolve the problem yourself?   Answer: A      QUESTION 42 Which of the following is ALMOST CERTAINLY a hardware-related problem?   A. No video Read more [...]
EnsurepassQUESTION 31 Which of the following is NOT a valid Bluetooth troubleshooting tip for Macs?   A. Check for signal interference. B. Make sure Bluetooth is turned on. C. Update Bluetooth software on the Mac. D. Verify Bluetooth peripheral hardware batteries are charged. E. Make sure the Bluetooth peripheral is at least 20 meters away from the Mac.   Answer: E      QUESTION 32 Examine the exhibit. What AirPort Extreme port does the number 3 identify?   Read more [...]
EnsurepassQUESTION 21 Examine the exhibit. Why is it necessary to use this Service Fixture when replacing the left fan or heat sink in a MacBook Pro (15-inch, Mid 2009)?   A. This tool is used to avoid flexing the logic board. B. This tool is used to avoid ESD damage to the logic board. C. It is impossible to remove these components without this tool. D. This tool is used to properly align the processor with its socket.   Answer: A      QUESTION 22 Which of the Read more [...]
EnsurepassQUESTION 11 Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?   A. You want to check a Mac for accidental damage. B. You want to verify product functionality after a repair. C. Your customer wants to run diagnostics on his Mac Pro. D. You need to verify that all installed applications have been updated.   Answer: B      QUESTION 12 MacBook Air comes with a _____ MagSafe power adapter.   A. 45 Watt B. 60 Watt Read more [...]
EnsurepassQUESTION 1 Which THREE of the following items are appropriate to use for ESD prevention? SELECT THREE   A. Metal work surface B. CRT discharge tool C. Grounded work mat D. Wrist strap and cord E. Wireless wrist strap F. Static-shielding bags   Answer: C,D,F      QUESTION 2 You are preparing to service a MacBook. To reduce the risk of damage from ESD, you clear the area of plastic, vinyl, or foamed polystyrene, and have static-shielding storage bags available Read more [...]