Ensurepass  QUESTION 31 A customer has an Avaya AuraTM Contact Center with Application Module Link (AML) connectivity to an Avaya Communication Server 1000 (CS1000) switch. Trouble-shooting a Controlled Directory Numbers (CDN) call problem has begun, It has been configured that Contact Center Manager Server (CCMS) has acquired the CDN What should be occurring at this time on the CS1000 switch?   A. VSID is defined B. CNTL should be set to YES C. RPRT should be set to YES D. Read more [...]
Ensurepass  QUESTION 11 In an Avaya AuraTM Contact Center, what does enabling Open do?   A. It permits agents to utilize the Avaya Open Queue?Desktop for agent skills that have agents logged in with the correct training and knowledge sets to handle calls B. It allows third parties including Contact Center Multimedia (CCMM) to create, read, and delete multimedia and voice contacts in Contact Center Manager Server (CCMS) C. It gives agents and Call Center supervisors the ability Read more [...]
Ensurepass  QUESTION 21 In a SIP based Avaya AuraTM Contact Center, the Contact Center Manager Server (CCMS) supports secure Transport Layer Security (TLS) communication.   When implementing Security Certificate management for TLS in the CCMS, what is the first step that must be accomplished?   A. Create the Certificate Store in the CCMS B. Apply the Signed Certificate to the CCMS C. Create a Certificate Signing Request (CSR) file from the CMS         Read more [...]
Ensurepass  Exam A   QUESTION 1 A customer has purchased Avaya AuraTM Contact Center with the correct licensing to provide Open Queue session license and to provide agent licenses for the required multimedia contact types For this customer, where is Open Queue enabled?   A. In the Contact Center Manager Sever (CCMS), Server Configuration, in the Main Menu Licensing tab B. in the Contact Center License Manager, Configuration, in the Contact Center Licensing tab C. in the Read more [...]