Ensurepass  QUESTION 671 After a recent memory upgrade, a customer is reporting they have seen no improvement in their system performance. Upon inspection, the technician finds that 6.0 GB are detected but only 3.0 GB of memory are usable. Which of the following is the MOST likely cause?   A. The remaining memory is a different type and cannot be used. B. The remaining memory is defective and needs to be replaced. C. The customer is using a 32-bit operating system. D. The Read more [...]
Ensurepass  QUESTION 691 Which of the following is the safest way to download and install a new program on a mobile device?   A. Use the Bluetooth file sharing feature. B. Download the program from an FTP site using the USB cord. C. Use the app store to download and install the program. D. Use NFC to copy the program from another mobile device.   Correct Answer: C     QUESTION 692 A technician wants to run a full diagnostic of the file system on a user's hard Read more [...]
Ensurepass  QUESTION 681 A user signs up at an online gaming site, and shortly after receives an email with a link to download the game. After installing the game, the user notices that important files are being deleted. Which of the following is this an example of?   A. SPAM B. Phishing C. Trojan D. Spyware   Correct Answer: C     QUESTION 682 Which of the following is the common term for software designed to steal information, disrupt files and an operating Read more [...]
Ensurepass  QUESTION 661 Virtual machines help users developing cloud applications in which of the following ways?   A. Provides an environment where the host cannot be connected to the network. B. Provides a platform where operating system requirements are lessened. C. Provides a safe, secure environment in which to test patches or application updates. D. Provides an environment that is never accessible from the Internet. Correct Answer: C     QUESTION 662 In order Read more [...]
Ensurepass  QUESTION 641 A customer would like a technician to establish a Windows network that affords the easiest path for creating persistently mapped network drives using a login script. Which of the following is the BEST option to meet this need?   A. HomeGroup B. Simple File Sharing C. Windows Domain D. Workgroup   Correct Answer: C     QUESTION 642 Which of the following regular maintenance tasks for a workgroup of Windows PCs is MOST likely to be performed Read more [...]
Ensurepass    QUESTION 651 Which of the following command line tools will bring up a GUI interface to shut down a remote PC?   A. shutdown -a B. shutdown -f C. shutdown -g D. shutdown -i   Correct Answer: D     QUESTION 652 Which of the following installation types uses an answer file as part of the installation process?   A. Unattended installation B. Clean installation C. Virtual desktop image deployment D. Remote network installation Read more [...]
Ensurepass  QUESTION 631 A user calls a technician and states that their computer shutdowns after about 15 minutes of being turned on. The user also states that if they wait about an hour and turn the computer back on, it will function properly, but will shut down after 15 minutes as it did before. Which of the following should the technician check on the motherboard that could be causing this problem?   A. SATA connection B. CMOS battery C. TPM chip D. Capacitors   Correct Read more [...]
Ensurepass  QUESTION 611 Which of the following is a business use case for desktop virtualization? (Select TWO).   A. Circumvent software licensing B. Disaster Recovery C. Security Monitoring D. Software Testing E. Increased Storage Space   Correct Answer: BD     QUESTION 612 Which of the following is a best practice when securing passwords for a desktop? (Select TWO).   A. Store on a flash drive B. Place in an encrypted file C. Place in a Read more [...]
Ensurepass  QUESTION 621 A user states that they are connected to a hotel's wireless access point but cannot reach their email account. Which of the following should the user MOST likely perform?   A. Agree to the web based terms of use B. Reinstall the wireless NIC drivers C. Turn off Windows firewall D. Change the wireless frequency   Correct Answer: A     QUESTION 622 A user reports that the power LED light flickers orange when the laptop is plugged in. Which Read more [...]
Ensurepass  QUESTION 601 Which of the following methods is BEST used to ensure that data on a hard drive cannot be recovered?   A. Overwrite the drive B. Use a degaussing tool C. Repartition the drive D. Format the drive   Correct Answer: B     QUESTION 602 A user has moved into a building and is installing a new wired network. There is existing cabling throughout the building. The user would like to prevent hardware that they do not own from connecting to the Read more [...]
Ensurepass  QUESTION 581 A customer has recently returned to the United States from a trade show in Europe. They report none of their computers will power on. Which of the following is MOST likely the solution?   A. Change the monitor settings from PAL to NTSC B. The motherboard drivers need to be reloaded C. The voltage settings on the power supply need to be changed D. Change the keyboard settings   Correct Answer: C         QUESTION 582 Targeted Read more [...]