EnsurepassQUESTION 191 Which process would maintain policies, standards and models for service transition activities and processes?   A.      Change management B.      Capacity management C.      Service transition planning and support D.      Release management   Correct Answer: C     QUESTION 192 Which of the following identifies the purpose of design coordination? Read more [...]
EnsurepassQUESTION 181 Which of the following are within the scope of service asset and configuration management?   1.         Identification of configuration items (CIs) 2.         Recording relationships between CIs 3.         Recording and control of virtual CIs 4.         Approving finance for the purchase of software to support Read more [...]
EnsurepassQUESTION 171 Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure? A.       Service level management B.       Change management C.       Incident management D.       Service asset and configuration management   Correct Answer: D         QUESTION 172 Which Read more [...]
EnsurepassQUESTION 161 What is the BEST description of an operational level agreement (OLA)?   A.       An agreement between the service provider and another part of the same organization B.       An agreement between the service provider and an external organization C.       A document that describes to a customer how services will be operated on a day-to-day basis D.       Read more [...]
EnsurepassQUESTION 151 Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?   A.       To ensure that a service managed and operated accordance with constraints specified during design B.       To design and develop capabilities for service management C.       To provide good-quality knowledge and information about services D.       Read more [...]
EnsurepassQUESTION 141 What is the primary focus of the business management?   A.        Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology B.        Review of all capacity supplier agreements and underpinning contracts with supplier management C.        Management, control and prediction of the end-to-end performance Read more [...]
EnsurepassQUESTION 121 What is the PRIMARY process for strategic communication with the service provider's customers?   A.       Service catalogue management B.       Service portfolio management C.       Service desk D.       Business relationship management   Correct Answer: D     QUESTION 122 Which one of the following is NOT an aim of the change Read more [...]
EnsurepassQUESTION 101 With which process is problem management likely to share categorization and impact coding systems?   A.       Incident management B.       Service asset and configuration management C.       Capacity management D.       IT service continuity management   Correct Answer: A     QUESTION 102 What guidance does ITIL give on the Read more [...]
EnsurepassQUESTION 91 Which of the following is NOT a recognized example of a service provider type within the ITIL framework?   A.       Internal B.       External C.       Service desk D.       Shared services unit   Correct Answer: C     QUESTION 92 Which one of the following statements about incident reporting and logging is CORRECT?   Read more [...]